Workplace Manager

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Workplace Manager, North America The Workplace Manager, North America is a strategic operations and people leadership role responsible for delivering a consistent, efficient, and high-quality workplace experience across Flexport’s North American offices. This role leads Workplace Associates, owns core workplace operations, and drives continuous improvement across processes, vendors, and service delivery.

As the connective tissue between employees, leaders, and partners, the Workplace Manager ensures our offices are run with operational rigor while maintaining a people-first, hospitality-driven experience that supports Flexport’s culture and business priorities.

What You’ll Do

• Lead, coach, and manage Workplace Associates, setting clear expectations and ensuring consistent service standards.
• Own and improve workplace processes, including ticketing workflows, office operations, access management, and onboarding/offboarding support.
• Drive operational efficiency by identifying gaps, reducing manual work, and standardizing practices across North America.
• Manage workplace vendors end-to-end, including procurement, contracts, performance management, and cost optimization.
• Partner closely with General Managers, People, IT, Security, and Finance to align workplace operations with business needs.
• Serve as the primary escalation point for workplace issues, balancing urgency, employee experience, and operational impact.
• Oversee office readiness, safety, and compliance, ensuring spaces are functional, welcoming, and aligned with Flexport standards.
• Support in-office events and programming that foster connection and culture.

What You’ll Need

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in workplace operations, facilities, or office management, including people management.
• Proven experience improving processes and scaling operations in a fast-paced environment.
• Strong vendor procurement, contract management, and budget ownership experience.
• Excellent stakeholder management and communication skills.
• Highly organized, detail-oriented, and solutions-focused.
• A people-first mindset with a strong sense of ownership and accountability.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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