About Us
Expect the Best. At Target, we have a vision: to become the best - the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members' futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities.
About This Opportunity
In this role, you will employ data analysis skills coupled with analytical reasoning skills to study partner performance data and develop actionable insights to aid partners to improve their performance on the Target Plus marketplace. You will also study guest returns, perform analyses and derive actionable insights for internal business teams as well as Target Plus partners to reduce the rate of guest returns.
Primary Responsibilities
Lead and drive projects to reduce cycle time of return disputes processing to elevate partner experience
Apply descriptive statistics to identify opportunities that affect financial loss to Target
Collaborate with cross functional teams to develop frameworks and routines to assess areas to reduce controllable expenses for Target Plus
Influence Product decisions to improve efficacy and efficiency in return dispute management to elevate Partner and Team Member experience
Independently analyze and articulate actionable insights to reduce guest returns
Partner with category management, onboarding and data analytics teams to develop action plans to reduce return rates
Participate in cross functional discussions and influence decisions to reduce guest returns
Provide weekly reports along with actionable insights on Returns and Return Disputes
Collaborate with cross functional teams to gather data required to prepare partner scorecards
Create partner performance improvement plans to improve partner performance
Track and report partner performance improvements against defined plans on a monthly basis
Gain subject matter expertise and ensure that external and internal knowledge articles are updated in a timely fashion
Drive Six Sigma and A3 quality improvements projects focused on delivering business value
Use SQL and Domo to extract reports, perform analyses and derive actionable insights and report the same to Minneapolis leaders and stakeholders
Requirements
Graduate or Post Graduate or engineering degree in a field of International Business, Supply Chain or Vendor Management
At least 4 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
Methodical and Organized in planning and execution
Strong problem solving and logical reasoning abilities
An understanding of statistical theories and practice
Expert MS Excel and MS PowerPoint skills
Ability to analyze data using MS Excel and Domo
Strong interpersonal, verbal, presentation and written communication skills
Able to manage multiple priorities, and work with speed and accuracy