What is the job about?
Apply subject matter knowledge to provide accurate and timely technical quotations, information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
Your main responsibilities
:
Deliver a high standard of Customer Service provision across all Customer touch points (telephony, mail, chat, and digital).
Provide advanced technical assistance to Customers regarding product sizing, applications, system solutions, accessories, installations, prices, etc.
Communicate with customers and clients (via email, phone, or online discussion boards) to answer their quotations enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services.
Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.
Register all activities with customers in the global CRM tool.
Register and nurture opportunities in the global CRM tool according to company guidelines.
Ensure customer master data is updated on portfolio of customers under their responsibility.
Your Background
:
Must hold a bachelor's degree.Most likely to have 3-4 years of relevant work experience before entering level besides formal education.
Experience driving developed processes within Customer Service Unit.
Ability to lead processes or projects.
Fundamental product and application Knowledge-Interpret type Keys, Identify pumps vs spare parts, kits vs motors, identify where product is built.
Ability to lead a business process within Customer Service Unit.
Possess industry experience within a business environment; experience working in a large manufacturing environment is strongly preferred.
Solid knowledge of the plans, processes and activities within the functional area in Customer Service Unit.
Possess a great understanding of the relevant systems, local laws and regulations where applicable, for the Customer Service Unit.
Must have the ability to listen and demonstrate good command of English both verbal and written. Proven ability to communicate effectively at all levels both within the company and in the sales field.
Proficiency in MS Office applications.
Do you want to learn more?
This position is based In
Chennai
. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.
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