Manager – HRBP & ER

About The Team Our HR team operates as a strategic partner to the business, focused on cultivating a high-performance culture where exceptional talent thrives. Our work is fundamentally guided by the DICE (Democratize Internet Commerce for Everyone) mission, which underpins our approach to all people strategies. Our core mandate centers on two critical pillars: driving world-class Talent Density and continuously elevating Employee Experience. We achieve this by relentlessly attracting, developing, and retaining the highest caliber of professionals, ensuring that every individual contributes significantly to our success. Concurrently, we are committed to shaping an unparalleled employee experience—one defined by transparent communication, meaningful development, and a deeply engaging, inclusive culture. As stewards of the company's most valuable asset—its people—we design, implement, and champion people strategies that directly translate into sustained business growth and a position as one of India’s most sought-after e-commerce destinations.

About The Role We are looking for a seasoned HR Business Partner to lead & manage the 3P / Contract Workforce across multiple Teams and locations. This role will act as the primary HRBP for all third-party employees, driving workforce governance, employee relations, compliance, & productivity in close partnership with Operations. The incumbent will manage a team of 4 HRBPs and work closely with Staffing Partners, TA, HR Ops, Legal, and Business managers to ensure seamless lifecycle management, strong compliance discipline, and a high-performance field workforce. This is a highly field-intensive role requiring strong stakeholder management, ER expertise, data-driven decision-making, & the ability to handle escalations with maturity & speed.

What You Will Do

• Workforce Planning & Hiring
• Partner with Business Manager and Biz finance teams on manpower planning & workforce budgeting.
• Maintain visibility on headcount status, vacancies, redeployments, & attrition trends across Teams.
• Coordinate with staffing vendors and TA to support hiring for 3P roles & ensure timely fulfillment.
• Onboarding & Documentation
• Oversee onboarding processes including documentation, BGV, contract issuance, & HRMS updates.
• Ensure statutory compliance, minimum wages adherence, & labour law norms during employee onboarding.
• Coordinate contract renewals and maintain complete lifecycle documentation.
• Attendance, Payroll & Workforce Governance
• Validate payroll inputs, leave records, and attendance data in partnership with vendors & HR Ops.
• Conduct regular audits to ensure compliance, documentation accuracy, & audit readiness.
• Track productivity, attendance discipline, and overall workforce hygiene across Teams.
• Employee Experience & Engagement
• Conduct regular employee connects, field visits, & skip-level meetings to proactively identify concerns.
• Standardize employee communication and drive awareness of policies and code of conduct.
• Implement structured grievance redressal mechanisms and ensure timely closure of employee concerns.
• Drive performance management processes for 3P employees in collaboration with Business teams
• Employee Relations & Compliance
• Manage ER cases related to misconduct, fraud, absenteeism, performance issues,
• and policy violations.
• Conduct investigations, maintain documentation, and recommend appropriate
• disciplinary actions.
• Retention & Attrition Management
• Conduct exit interviews, analyze attrition drivers, & recommend targeted retention strategies.
• Partner with operations and vendors to address workforce stability & redeployment needs.

What You Will Need

• Experience
• 6–10 years of progressive HR experience, with strong exposure to HRBP / Employee
• Relations roles.
• Proven experience managing large blue-collar / contract / 3P workforce across multiple
• locations.
• Hands-on experience handling ER cases including misconduct, disciplinary actions, fraud
• investigations, and grievance management.
• Strong exposure to labour law compliance, statutory audits, minimum wages, and
• contractor governance.
• Experience partnering closely with Operations / Business leaders in a high-volume,
• field-intensive environment.
• Prior experience managing or leading a small HR team is preferred.
• Experience working with staffing vendors and coordinating lifecycle processes including
• hiring, onboarding, payroll inputs, BGV, and exits.
• Education
• MBA / PGDM in Human Resources or equivalent post-graduate qualification in HR.
• Graduation in any discipline from a recognized university.
• Additional certification in Labour Laws, POSH, or Industrial Relations will be an added
• advantage.
• Competencies
• Strong Employee Relations and conflict resolution capability.
• High ownership mindset with ability to handle escalations independently.
• Strong understanding of labour laws and statutory compliance frameworks.
• Stakeholder management skills with ability to influence operations leaders.
• Data-driven decision making; ability to track and interpret workforce metrics.
• Excellent investigation, documentation, and case management skills.
• Strong communication and field connect capability with blue-collar workforce.
• Ability to work in ambiguous, fast-paced, and high-pressure environments.
• Willingness to travel extensively and manage multi-location operations.
• Team leadership capability with ability to coach and develop direct reports.