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Customer Success
Job Details
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Director/Senior Director. Regional Success Architecture, Agentforce, is a customer-focused leader responsible for Salesforce's most technical success plan aligned role, Success Architects. Based in India, this role will ensure the highest sustainable level of customer satisfaction with Agentforce across all customer segments. Key responsibilities include managing Success Architects; driving customer adoption and value realization; escalation management; and adherence to established success processes. As a member of the Global Agentforce organization, the Senior Director will partner with regional and global stakeholders to deliver world-class customer experiences. This position reports to the VP of Agentforce, Cloud Success.
Your Impact The successful candidate will be independent, self-motivated, proactive, results-oriented, capable of quickly championing change, and influential. You will define and provide a high level of customer satisfaction through the delivery of exceptional customer success services. You will lead a diverse team of professionals through a high-growth period that requires adaptability and comfort with changing circumstances.
Responsibilities Leadership & Team Development:
Customer Experience & Technical Support
Customer Success & Value Realization
Cross-Functional Collaboration & Strategy
Experience Required Qualifications & Skills
Technical & Business Acumen
Other Requirements
What Makes This Role Unique This is a highly visible leadership position is at the forefront of Salesforce focus on driving Agentforce success and adoption. You'll lead a highly technical and consultative team supporting customers across the entire Agentforce lifecycle in the largest location for Agentforce success. You will join a team of enthusiastic and passionate leaders and individual contributors who are motivated to help customer's find value with their Agentforce solution.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.