Operations Transformation Business Analyst

Join us asanOperationsTransformationBusiness Analyst

• Take on a pivotal rolewith Operations Transformation teamin Customer & Operations, understanding the customer andoperationsneeds and designing innovative solutions that shape the future of our end-to-end service delivery
• You’lllead meaningfultransformationby problem-solving and partnering with senior stakeholders and cross‑bank teams to design solutions that unlock better ways of working
• Join a vibrant, forward-looking team whereyou’llhit the ground running, develop in-demand skills, and accelerate your career

Whatyou’lldo

As our OperationsTransformationBusiness Analyst,you’llplay an important part in shaping our future-state designs by turning businessand customerneeds into clear, actionable requirementsfor Operations.You’llhelp teams understandwhat’sneeded, why it matters, and how it connects to the broader Operations strategy.You’llalso be front-and-centre in building strong, trusted relationships with senior stakeholders and third-party suppliers across multiple franchises and functions.

Drawing on your specialist knowledge and experience in operations,processesand systems,you’lldrive smart, innovative solutions that make a real impact.You’lllook beyond the immediate task to spot wider business effects and interdependencies, so every outcome fits smoothly into the bigger picture.

You’llalso be:

• Capturing,validatingand documenting business and system requirements, making sure they align with key strategic principles and the Operations strategy
• Working with Operations colleagues, keystakeholdersand the team to gather and document both functional and non-functional needs
• Reviewing existing process and system documentation toidentifyopportunities for operational improvements
• Providing temporary support for the delivery of critical projects or programmes, or acting as a temporary lead for new initiatives whenrequired
• Helpingidentifyteam priorities based on feedback from Operations colleagues, keystakeholdersand the wider team

The skillsyou'llneed

To thrive in this role,you’llbring an accredited business analyst certification, such as BAX, CPRE or CBAP, along with a sharp analytical mindset.You’llalso need strong organisational skills that help you stay on top of competing priorities.You’resomeone who can move confidently through ambiguity, balancing big‑picture thinking with meticulous attention to detail.You’llhave the curiosity and drive to explore emerging technical capabilities and understand how Operations can put them to work.

You’llalso need:

• Experience analysing business systems and processes toidentifyopportunities and solve complex problems using data from Operational, Technology, Finance and HR
• Strong working knowledge of Agile values,principlesand methodologies, with hands-on experience of working within an Agile environment
• Ability to translate high‑level concepts into clear, actionable requirements
• Excellent stakeholder management and influencing skills
• Proven experience designing and delivering change within a banking operations team, driving measurablecustomer andbusiness outcomes
• Strong collaboration skills, with the ability to engage and communicate effectively with multiple stakeholders across the bank, including senior audiences