Job Description
Must Have Technical/Functional Skills
- Experiences in Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) with Zscaler
- Troubleshooting testing of client version daily
- Ensure Zapp is bypassed from other applications and security solutions to prevent outages.
- Consider updating to the latest Zapp version at least bi-annually (Leverage the possible as best practice)
- Push of the latest Zapp version (Leverage possible as best practice) after review and decision of deployment is made.
- Review release notes, compare discovered issues and develop fixes for client images.
- Determine users to be added to different group policies including the pilot user test group.
- Assign users to be added to different group policies including the pilot user test group for Zapp.
- Pilot users on new Zapp versions first & then roll out.
- Consider updating to the latest Zapp version at least bi-annually by working closely with Zscaler to do the upgrade.
Roles & Responsibilities
- Experiences in Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) with Zscaler
- Troubleshooting testing of client version daily
- Ensure Zapp is bypassed from other applications and security solutions to prevent outages.
- Consider updating to the latest Zapp version at least bi-annually (Leverage the possible as best practice)
- Push of the latest Zapp version (Leverage possible as best practice) after review and decision of deployment is made.
- Review release notes, compare discovered issues and develop fixes for client images.
- Determine users to be added to different group policies including the pilot user test group.
- Assign users to be added to different group policies including the pilot user test group for Zapp.
- Pilot users on new Zapp versions first & then roll out.
- Consider updating to the latest Zapp version at least bi-annually by working closely with Zscaler to do the upgrade.
Generic Managerial Skills, If any
- Push of the latest Zapp version (Leverage possible as best practice) after review and decision of deployment is made.
- Review release notes, compare discovered issues and develop fixes for client images.
- Determine users to be added to different group policies including the pilot user test group.
- Assign users to be added to different group policies including the pilot user test group for Zapp.
- Pilot users on new Zapp versions first & then roll out.
- Consider updating to the latest Zapp version at least bi-annually by working closely with Zscaler to do the upgrade.
Base Salary Range: $85,000 - $140,000 per annum
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications:
BACHELOR OF COMPUTER SCIENCE