Third Party Management Advisor - HIH - Evernorth

Position Overview

The Third-Party Management Advisor is responsible for performing activities related to the governance, vendor & risk management, portfolio and relationship management processes in support of Cigna's Technology organization.  Specifically, this role is centered around the Global Technology (Information Technology) Outsourcing firms that provide consulting and professional technology services to Cigna across the globe including but not limited to software development, software engineering, quality assurance/engineering, data & analytics services, production support etc.  This role will require interaction with senior leadership to build portfolio and vendor management strategies that align with Cigna's global Technology initiatives, projects and programs.  Additionally, this role will support Procurement / Sourcing teams in negotiations, RFP and proposal analysis etc.   A working understanding of Technology legal contracts as well as deep analytical skills and financial acumen is desired.

Responsibilities

Vendor Management

• Accountable for providing strategic direction and overall governance associated with assigned supplier relationships including but not limited to;
• Track and monitor aggregate supplier performance against measures and guidelines and report on said performance in a monthly, quarterly or annual manner.
• Drive governance and issue resolution for all areas of the assigned portfolio
• Identify and action opportunities to improve the supplier governance approach and procurement process which could have significant financial impact on the organization
• Perform recurring Enterprise Business Review sessions with business/matrix partners and suppliers on a quarterly or semi-annual basis in order to provide strategic guidance to suppliers

Portfolio Management

• Accountable for cultivating and developing strong relationships with Technology business customers to understand their portfolio of business and drive supplier focused solutions to their ever-changing requirements including but not limited to;
• Navigate highly complex Technology landscape which includes ever-changing strategies and priorities
• Facilitate top to top discussions with senior leaders from Cigna and suppliers
• Bring strategic thinking and thought leadership to overall Business Requirements, Enterprise Agreements, Service Level Agreements, Change Orders, Statements of Work
• Assist in the intake and completion of requests to convert supplier resources to Cigna employees on a yearly basis

Qualifications Required Skills:

• Minimum of 7 years’ experience in third party management, global procurement or operations and management experience strongly preferred
• Experience developing and maintaining relationships with Senior and/or Executive levels both internal and external to achieve desired outcomes through contracted engagements.
• Experience drafting, revising and reviewing contracts, Service Level Agreements, Master Service Agreements and Statements of Work
• Demonstrated negotiation and third-party management skills with proven success; able to negotiate directly with internal and external partners preferred
• Excellent presentation, written and verbal communication skills among various levels of leadership Ability to excel and prioritize workload in an environment of high ambiguity and quick pace
• Competence with Microsoft Word, Excel and PowerPoint with strong emphasis on Excel
• Bachelor’s degree in supply chain management or a related field strongly preferred

Location & Hours of Work

• Full-time position, working 45 hours per week. Expected overlap with US hours as appropriate
• Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)

Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.