Family Engagement Specialist, gt.school (Remote) - $60,000/year USD
Crossover•Atlanta, GA
fulltime
Customer Service and Education
1+ years
You've moved past support roles where success is measured by ticket velocity. You're looking for work where you truly understand the families you support—where you anticipate what they need, acknowledge their progress, and serve as a reliable ally in something meaningful.
GT Anywhere is a virtual school designed for gifted learners ready to advance at their own pace. We integrate AI-driven instruction with personalized coaching to deliver an experience that is academically rigorous and emotionally supportive. That model depends on parents feeling equipped, informed, and genuinely partnered—not funneled through a queue.
In the role of Parent Success Partner, you will take ownership of the parent experience. You won't sit back waiting for issues to surface in a helpdesk. You'll initiate contact, establish trust from the start, and remain engaged enough to identify concerns before they grow. You'll recognize achievements, support parents during uncertain moments, and transform strong connections into sustained retention and advocacy.
This position suits someone who believes customer success should be human-centered, proactive, and relationship-driven. If you've longed for work that prioritizes people over processes, this is your opportunity.
What You Will Be Doing
What You Won’t Be Doing
Family Engagement Specialist Key Responsibilities Cultivate proactive, trust-centered relationships with parents that support family retention and advocacy, ensuring every family feels like a genuine partner in their child's learning journey.
Basic Requirements
About Gt.school GT School is revolutionizing education with AI, expert coaching, and 50+ years of learning science. They blend cutting-edge tech with data-driven insights to unlock every student's full potential.
They're on a mission to disrupt the broken education system and unleash the true potential of gifted minds. Forget the one-size-fits-all approach that leaves brilliant students bored and disengaged.
This school has tossed the rulebook and created a modern learning environment powered by AI and guided by dedicated mentors. Their personalized approach accelerates learning - 2-6 times faster than traditional classrooms.
GT School students explore their passions, develop critical thinking skills, and learn to innovate.
Because that's where genius lies. GT School is where gifted minds turn potential into power. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help\-and\-faqs for more details on this topic.
Crossover Job Code: LJ-5731-US-Atlanta-FamilyEngageme.003