About the Team
The SBO Operations team at Navi is the engine that powers our internal execution. By managing and optimizing key processes across functions, the team ensures that every part of the business runs smoothly and efficiently. Their work forms the backbone of Navi’s ability to consistently deliver high-quality products and services at scale - enabling speed, accuracy, and reliability across customer journeys and internal workflows.
About the Role
Executive II - Operations, Data Research and Insights Team
The Data Research and Insights Team (DRAI) plays a pivotal role in supporting the Collections and Recovery teams by reconnecting with customers and increasing contactability. Acting as a specialized support function, the DRAI helps bridge critical information gaps and ensures every reachable opportunity contributes to business recovery.
The team is driven by innovation, data intelligence, and strategic problem-solving; constantly exploring smarter, compliant, and customer-centric methods to identify alternate methods to re-establish communication with customers.
In this role, you’ll be part of a dynamic and forward-thinking team that combines analytical skills, attention to detail, and collaboration to enhance recovery outcomes and process efficiency. The DRAI team thrives on curiosity, ownership, and continuous improvement, ensuring our efforts directly translate into business impact while upholding the highest standards of compliance and empathy.
Key Responsibilities
Continuous Improvement: Explore innovative tools, techniques, and open-source methods to improve trace success rates and overall efficiency.
Must Haves
We are looking for a curious, analytical, and proactive individual who can own the tracing and validation of customer information end-to-end while ensuring compliance and operational excellence. The ideal candidate will bring a blend of investigative skills, process orientation, and a collaborative mindset, along with a problem-solving attitude.
About Navi
We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!
Our Culture
At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
**We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at
navi.com/our-values
to see what drives us every day.**
If this feels like you, Navi is the place to grow, thrive and make a real impact.
Walkin Interview Date: Monday to Friday
Time: 11:30 AM
Venue: Vaishnavi Tech Square, Ibbaluru, Bellandur, Bengaluru, Karnataka - 560102
Academics: B.Sc / BE / B.Tech (Freshers)
Contact Person: HR
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