At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Enterprise Technology Services (ETS) Risk & Control Lead, Enterprise & Digital Platforms and Risk Reduction team is dedicated to driving effective Operational Risk strategies as the Enterprise transforms to strengthen our Risk Management programs, pillars and enablement functions.
As the Director, Issues, Events & Remediation for Enterprise Platforms & Technology Business Management (EP & TBM), you will serve as a strategic leader and trusted advisor responsible for overseeing the end-to-end Issues, Events, and Remediation lifecycle. Acting as the single point of accountability for Enterprise Platforms & Technology Business Management leadership, you will drive large-scale change, build a high-performing team, and ensure operational risk processes are executed with precision, efficiency, and transparency.
How will you make an impact in this role?
This role requires a leader who can balance strategic foresight with disciplined execution — shaping ETS-wide risk reduction initiatives while embedding a culture of accountability, proactive risk identification, and continuous improvement.
The Director, Issues, Events & Remediation will:
- Lead the transformation of issues, events, and remediation across EP & TBM, aligning to enterprise priorities and championing change adoption by partnering with leaders across the enterprise to drive alignment, accountability, and sustainable improvements in operational risk maturity.
- Lead stakeholder engagement efforts to align priorities, establish accountability, and ensure the efficient and effective execution of the issue, events and remediation activity.
- Lead and develop a team responsible for managing the end-to-end lifecycle of issues, events, and remediations processes - ensuring efficiency, consistency, and adherence to enterprise standards. The ultimate responsibility and goal is to elevate the control environment by enhancing existing and future controls.
- Establish clear priorities, operating mechanisms, and performance measures to ensure timely delivery of milestones and improvements in inventory data quality.
- Empower the team to operate with agility, leveraging data, insights, and internal and external best practices to continuously strengthen the control environment.
- Serve as a connector across Operational Risk Management (ORM), Enterprise Risk Management (ERM), and Business Unit stakeholders to ensure an integrated, enterprise-wide approach to issues, events and remediation.
- Act as a strategic consultant to senior leadership, delivering concise, data-driven reporting that synthesizes complex operational data into actionable insights and recommendations enabling informed decision-making and proactive risk management.
- Identify cross-functional themes and systemic risks, using trends and root cause analysis, escalating insights to senior management to inform strategic risk mitigation and influence broader enterprise strategies and control frameworks.
Minimum Qualifications:
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- Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
- Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior stakeholders.
- Proven track record of leading cross-functional teams and delivering large-scale change initiatives within complex global organizations.
- Experience developing and mentoring teams to perform with excellence and accountability.
- Strategic thinker with the ability to balance near-term delivery with long-term transformation, effectively managing change and guiding the team through evolving priorities.
- Strong analytical and problem-solving skills, with an ability to analyze data, identify themes and trends, and evaluate risk scenarios effectively.
- Experience within the financial services industry.
Preferred Qualifications:
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
- Experience in financial services or other highly regulated industries.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.