Desktop Support Engineer

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Role: Desktop Support Engineer

Job Type: Permanent

Location: Wolverhampton

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Desktop Support Engineer?

We have an exciting role for you - Desktop Support Engineer!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Eager to collaborate and contribute to a dynamic team environment.
• Ready to tackle challenges head-on with a proactive mindset.
• Committed to achieving excellence and delivering impactful results in every interaction.

The Role

The role of a Desktop Support Engineer is to ensure that end users can effectively use their computers, software, and IT systems. They act as the first line of technical support within an organization, resolving day‑to‑day IT issues and maintaining a productive work environment.

Key responsibilities:

• Manage, respond to and resolve all End User and related incidents and problems
• Installation, configuration and management of End User Devices and Applications
• Responding to and containing IT Security threats and major incidents related to End User Devices and Applications
• Liaising with 3rd party Vendors like HP or Dell to resolve the issues
• Reduction in repeat incidents through effective Problem Management (Root Cause Analysis)
• You are also required to work with / assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Able to work 24*5 at site, would also require working on Bank Holidays at sometimes

Key Skills/Knowledge:

• In Depth and proven experience of Client Operating systems like Windows 10/11 to MCP certification level
• Diagnose and resolve problems related to desktops, laptops, printers, and network connectivity.
• Perform minor repairs and escalate major issues to vendors when necessary
• Set up and configure desktops, operating systems, and required application
• Respond to user inquiries and provide guidance on hardware/software usage.
• Develop training materials and assist users in understanding IT policies and best practices
• Possess a valid UK driving license as there will be requests to support nearby Satellite sites
• L1 support for Audio/Video and meeting room equipment
• Excellent Communication skills

Desirable skills/knowledge/experience:

• ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner
• 3 year’s experience within a large complex IT department/organisation
• Ability to understand the Business from a user perspective. Remains visible to customers as the face of IT to listen to their concerns and share as needed
• Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result)
• Has Made customer-oriented decisions and shares great stories of exceptional customer service
• Ensure that problems are logged, investigated, resolved and closed within agreed timescales. Complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCA’s
• Proven focus and ability to Identify and drive through Service Improvements and Incident Reduction
• Proven focus on identifying and documenting User and Service Risks and Issues.
• Ability to co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within timescales
• Works collaboratively with a range of people to support the wider business agenda
• Always remains focused on the most critical / impactful task to hand using all resources efficiently and effectively
• Possess a valid UK driving license as there will be requests to support nearby Satellite sites

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps:

Application Process

1. Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com
2. Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.
3. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
4. HR Discussion : This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.