Professional, Workplace Experience

Workplace Experience Ambassador – JLL

What this job involves:

The Workplace Experience Ambassador delivers exceptional client experiences through enhanced engagement, proactive communication, and high-touch service within select properties. This client-facing role combines hospitality expertise with operational excellence to create welcoming, efficient workplace environments. You'll serve as the vital connection between JLL, service partners, and clients—anticipating needs, solving problems creatively, and ensuring every employee and guest feels valued. This position offers the opportunity to develop your professional skills while directly impacting how people experience their workplace every day. Your passion for service and brilliant people skills will help transform ordinary office spaces into hospitality-focused environments that exceed expectations.

What your day-to-day will look like:

Serve as the primary point of contact for all client employee inquiries, troubleshooting, and feedback related to workplace services. Monitor shared inboxes, prioritize requests, and deliver timely, professional solutions that positively impact employee care and comfort.

Manage front desk operations by enthusiastically welcoming guests, executing the badging process for employees and visitors, accepting deliveries, and maintaining a safe, clean, organized lobby environment that reflects brand standards. Identify and escalate potential security risks to prevent privacy breaches or operational disruptions.

Coordinate meeting and event logistics including calendar management for conference rooms and event spaces, onsite event setup and cleanup, catering coordination, AV support, and supply management. Collaborate professionally with executive assistants, meeting hosts, and stakeholders to ensure seamless execution.

Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, and performance metrics. Create work orders for custodial, maintenance, safety, and security concerns through appropriate systems when needed.

Spend a minimum of two hours daily engaging visibly with employees at reception or entrance areas while walking floors to ensure workspaces, conference rooms, mailrooms, and pantries are properly stocked and maintained. Build meaningful, lasting relationships with client employees and guests through intuitive service delivery that anticipates needs.

Serve as the onsite liaison for IT and cybersecurity teams, coordinating technical support to ensure seamless daily site operations. Connect proactively with clients, customers, and support teams to identify issues early and deliver creative solutions.

Drive continuous improvement by leveraging business intelligence, adopting best practices, and participating in process re-engineering initiatives that enhance service delivery efficiency. Achieve and exceed performance goals, team objectives, and client expectations while managing third-party vendor relationships for maximum service quality.

Required Qualifications:

High School diploma or GED

Minimum 3-4 years of experience in hospitality or office operations

Proficiency in Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook

Strong communication and active listening skills with the ability to work effectively with clients at all levels of an organization

Demonstrated vendor management experience with the ability to coordinate multiple service partners simultaneously

Preferred Qualifications:

Strong analytical skills with the ability to assess service performance and identify improvement opportunities

Exhibits initiative, responsibility, flexibility, and leadership in dynamic workplace environments

Experience conducting facility walkthroughs and ensuring compliance with service level agreements

Familiarity with facility management systems and work order creation processes

Knowledge of office layout planning, space utilization, and workplace resource management

Location: Washington, DC