Job Title: Software Product Manager – Microfinance (MFI)
Location: Mumbai/Hyderabad/Gurgaon
Department: Digital Lending / MFI Technology
Experience Level: 10–16 years
Role Overview: We are looking for a strategic and execution-focused Software Product Manager to lead the development of digital products and platforms for Kotak’s Microfinance (MFI) business. This role is central to driving innovation, operational efficiency, and customer-centric solutions within the bank’s internal ecosystem.
The ideal candidate will bring hands-on experience in the MFI industry and a strong understanding of technology-led financial inclusion.
Key Responsibilities:
• Product Strategy & Ownership:
o Define and own the product roadmap for MFI digital platforms, aligned with Kotak’s business objectives.
o Translate MFI business needs into scalable, secure, and user-friendly digital solutions.
• Internal Collaboration:
o Work closely with internal stakeholders including Business, Technology, Operations, Risk, Compliance, and Analytics teams.
o Ensure seamless integration with Kotak’s core banking systems, LOS, LMS, and other internal platforms.
• Execution & Delivery:
o Lead product lifecycle from ideation to deployment, using Agile methodologies.
o Create detailed product specifications, user stories, and acceptance criteria.
• Customer-Centric Design:
o Advocate for the end-user experience
o Incorporate feedback from field teams and internal users to refine product features.
• Performance Monitoring:
o Track product KPIs such as adoption, usage, turnaround time, and operational impact.
o Drive continuous improvement through data analysis and iterative development.
Required Qualifications:
• 7+ years of experience in product management, with at least 3 years in the Microfinance industry. • Strong understanding of MFI business models, customer segments, and operational workflows.
• Experience working with internal banking systems like LOS, LMS, CBS, and digital onboarding platforms.
• Proven ability to manage cross-functional teams and deliver complex projects.
Why Join Us?
• Be part of a high-impact team driving financial inclusion through technology.
• Work on innovative products that serve millions of underserved customers.
• Collaborate with leaders across Kotak to shape the future of MFI.
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