Analyst – Meetings & Event Services - Program Services

Deloitte•Hyderabad, Telangana, India

fulltime

Other

1+ years

About the role

Summary Position Summary Meeting & Event Services – Program Services Analyst

We’re looking for a service-oriented professional that is eager to assist in the overall success of programs/meetings managed by Deloitte’s Meeting & Event Services (MES). As part of this group, you’ll get an inside look at what it’s like to work for and succeed in a professional services organization.

Position Overview Program Services Analyst is the USI-based application expert and central point of contact for app-related engagement, issue resolution, and ongoing process improvement supporting Deloitte University (DU) in USI and the US. This role supports and collaborates with the Senior Program Services Specialist, meeting planners, DU stakeholders, and various program and delivery teams to ensure app consistency, adoption, and an optimized attendee and stakeholder experience across multiple initiatives.

In this role, your responsibilities could include, but are not limited to, the following:

Stakeholder partnership & subject matter expertise

Partner with MES planners, program managers, and delivery teams to provide end-to-end support of the DU app in alignment with strategic objectives.
Serve as the primary USI-based app expert, ensuring program consistency and best practices.
Participate in planning calls to understand program goals and advise on app features that enhance the attendee experience.
Consult with teams during planning, capture feedback on app performance, and recommend enhancements.

Collaboration, training & communication

Conduct planning team and stakeholder trainings, demonstrations, and office hours as needed for program stakeholders and planners.
Maintain consistent alignment with the DU Strategy, Innovation & Experience team on app utilization, user feedback, and future-state goals.
Work with DU Strategy, Innovation & Experience teams to create or update app-related collateral, training guides, FAQs, templates, and communications.

App management & issue resolution

Oversee day-to-day app management, including features such as push notifications, gamification, and updates.
Monitor all DU app inboxes (IST hours and DU Westlake support through Friday EOD IST), responding quickly, prioritizing issues, and ensuring prompt problem-solving (Monday through Friday, with ad hoc weekend support as required).
Serve as escalation point for technical issues, troubleshoot where possible, and coordinate with PxE, USI, DU Cyber, and other teams for effective problem resolution.

Process improvement & project support

Drive and implement continual process improvements for app strategy, management, and support.
Track all issues from initiation through resolution, documenting root causes and outcomes to reduce future risks.
Assist as needed on other new or existing projects related to DU and MES initiatives.

Documentation & data integrity

Update and preserve integrity of Microsoft Teams page data and other repositories for all app-related information.
Maintain detailed documentation and share updates with all relevant stakeholders to ensure transparency and knowledge transfer.

How Your Success Will Be Measured Throughout your time in this role, your success will be measured in a number of ways: our team’s overall success in delivering programs to our customer, how well we drive our app processes and strategy to our program and our internal team as well as the completion and implementation of projects that you help drive. You will report to the Deloitte MES Managers who will ensure they provide you with the support and guidance you need to succeed.

Qualifications

Graduate or equivalent in any discipline. BA/BS/BHM will be a plus.
1 -3 years of related experience, preferably in events, technology, project management and hospitality industry
Demonstrated leadership qualities and leadership potential
Excellent communication skills (written and oral) with a consultative style; great listener
Creative/innovative and analytical thinker
Genuine interest in leveraging and implementing new technology
Project management – ability to understand scope, create timelines, and deliver on time
Strong organizational skills with the ability to multi-task many assignments
Ability to handle high volume workload and fast pace
Quick to action: works well in fast pace and changing environment
Ability to work independently on multiple projects simultaneously and under deadlines
Solutions & results oriented
Demonstrated initiative to work independently without a great deal of direction. Strong working knowledge of Word, Excel, Outlook, PowerPoint, Teams

Shift Timings - 2 PM- 11PM

Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 320662

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