Engagement Manager

Job Description Roles and Responsibilities:

Proven success in implementing core change management capabilities.

Expertise in data visualization and analytics tools (e.g., Power BI, Tableau).

Proficiency in content creation and channel development for communication, interactive stakeholder engagement, and learning/training.

Demonstrated ability to build relationships with clients at all levels.

Apply TCS Digital Change 4.0 across Cloud, ERP, CRM, and other large-scale transformations.

Develop and implement integrated change strategies across business, technology, and cultural dimensions.

Lead cross-functional change workstreams and mentor OCM practitioners in digital engagement techniques.

Build use-case–driven digital dashboards and tools to drive engagement, monitor program health, and manage compliance for adoption.

Coordinate with business and vendor teams to align mission-critical deliverables.

Deliver training roadmaps, readiness assessments, and executive sponsorship development plans.

Drive stakeholder alignment and introduce governance mechanisms for global ERP rollouts.

Balance tactical execution with strategic oversight to ensure sustainable adoption of business transformation initiatives.

Qualifications Consulting Expertise: Manager (10+) years in client-facing roles, leading large-scale ERP and digital transformations.

OCM Methodologies: Mastery of frameworks like ADKAR, Prosci, Kotter, and ACMP; proven ability to design and oversee enterprise-wide change strategies for finance, HR, supply chain, procurement, and more.

ERP & Cloud Proficiency: Hands-on experience with SAP (S/4HANA, Ariba, SuccessFactors), Oracle, Salesforce, Workday, Teamcenter (PLM) —even integrations across multi-cloud environments.

Workstream Leadership: Demonstrated history managing multiple change streams—balancing deliverables, resources, budgets, risk, and stakeholder alignment. Digital Fluency: Ability to leverage data-driven tools (Power BI, Tableau, ERP analytics) for readiness insights and decision support.

Communication & Training: Expert in stakeholder mapping, communication planning, interactive training design (microlearning, LMS, VR), and executive-level coaching .

Agile Hybrid Delivery: Comfortable navigating Agile, Waterfall, and hybrid delivery approaches using tools like Jira and Smartsheet.

Interpersonal Influence: Strong facilitation, influence, and relationship-building skills—especially in global, regulated environments (e.g., healthcare, manufacturing, finance).

Diversity & Inclusion: Experience leading diversity, equity & inclusion (DE&I) initiatives in transformation contexts.

Salary Range: 152,880- 206,800 a year