ServiceNow Lead Developer

Job Description Must Have Technical/Functional Skills

• 6-12 years of hands-on development experience in ServiceNow platform.
• 4+ years of experience specifically in ServiceNow HRSD module implementation.
• Strong expertise in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and REST/SOAP integrations.
• Hands-on experience with Flow Designer, Service Portal / Employee Center
• Configure MID Servers, data sources, and API connections.
• Create custom dashboards, reports, and Performance Analytics indicators for KPIs and trends.
• Strong understanding of ServiceNow CMDB, Discovery, and ITSM processes.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow HRSD Implementation Specialist

Roles & Responsibilities

• HRSD Development & Configuration:
• Configure and customize HRSD modules including
• HR Case Management

ii. Employee Service Center

iii. Lifecycle Events

iv. HR Catalog & Record Producers

• HR Knowledge Management
• Develop custom applications, workflows, Flow Designer flows, and integrations
• Implement role‑based access controls, HR security rules, and COE separation
• ITSM Development & Configuration:
• Configure and customize core ITSM modules:
• Incident Management

ii. Problem Management

iii. Change Management iv. Request Management

• Knowledge Management

vi. CMDB & CSDM alignment b. Develop workflows, Flow Designer flows, catalog items, and record producers

• Implement SLAs, notifications, approvals, and automation
• ITOM Development & Configuration:
• Implement and customize ITOM modules including:
• Discovery

ii. Service Mapping

iii. Event Management

iv. Operational Intelligence (AIOps)

• Cloud Discovery (AWS, Azure, GCP)
• Configure probes, sensors, patterns, and discovery schedules
• Design and maintain accurate CMDB population aligned with CSDM

TCS Employee Benefits Summary Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $85,000 - $130,000 a year

Qualifications: BACHELOR OF COMPUTER SCIENCE