Lead - Program Management
Freshworks•Chennai, Tamil Nadu, India
fulltime
Other
6+ years
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
The Finance & Operations Project Management Office (PMO) team at Freshworks focuses on building durable foundations across the Quote-to-Cash (QTC) domain, enabling connected and integrated systems, use of AI and insight as we continue to evolve.
The team partners closely with Finance, IT, Product, Engineering, and GTM to rethink and scale core business processes, enabling the Company's business strategy through the lens of “people, process and systems”. Our work crosses process design, systems architecture, people-centred strategy and operating model evolution—turning current workflows into scalable, repeatable, and well-controlled platforms.
About the Role
As the Program Lead (IC3), you will be managing internal and vendor resources, driving structured program governance, analytics, and execution discipline across the Business Desk QTC and cross-functionally. You will lead complex, cross-functional initiatives to redesign and scale core finance and business processes, and assist with the coordination and development of the team’s learning, growth, and engagement programs.
The role focuses primarily on:
Qualifications
1. Program Management & Governance
2. Analytics & Performance Tracking
3. Learning & Capability Coordination
Role Expectations (IC3)
Required Qualifications
Preferred
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.