Introduction
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM :
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities. Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone. It’s time to define your career.
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Your Role And Responsibilities
- We are seeking a highly experienced and driven Global Process Owner to lead the transformation of our Order to Cash (O2C) processes within our finance and accounting function. The successful candidate will be responsible for driving the analysis, design, and implementation of process improvements across multiple business divisions and regions, including the Americas, EMEA, and APAC. This role requires a strong leader who can influence, and impact work delivered from multiple centers across US and Chennai, India, and collaborate with multiple senior stakeholders at the client end.
- Lead the transformation of the O2C process, focusing on optimizing efficiency, reducing costs, and enhancing customer satisfaction.
- Collaborate with cross-functional teams to identify areas of improvement and develop strategic plans to achieve process excellence.
- Develop and implement global standards, policies, and procedures for the O2C process, ensuring compliance with financial regulations and industry best practices.
- Work closely with senior stakeholders to understand their requirements and ensure that the O2C process meets their needs.
- Apply experience with large scale SAP S/4HANA migration to identify potential risks and its process impact
- Contextualize Order to Cash processes such as collections, dispute resolution, etc. such that it highlights root causes for resolution.
- Analyze different reports to infer impact on the processes and underlying dependencies.
- Articulate insights and recommendations to different sets of stakeholders, including business and technical audiences.
- Drive the analysis and implementation of technology solutions to enhance the O2C process, including automation and AI
- Monitor and report on key performance indicators (KPIs) to measure the success of process improvements and identify areas for further enhancement.
Preferred Education
Master's Degree
Required Technical And Professional Expertise
- Bachelor’s degree in finance, Accounting, or a related field; MBA or relevant postgraduate qualification preferred.
- Minimum 10 years of experience in finance and accounting, with a focus on O2C processes.
- Proven experience in leading and managing global process improvement initiatives, preferably in FMCG industry.
- Strong knowledge of Order to cash / AR management including SOX, and industry best practices.
- Excellent leadership and management skills, with experience in managing cross-functional teams.
- Strong communication and collaboration skills, with the ability to influence and impact stakeholders at all levels.
- Strong analytical and problem-solving skills, with experience in data analysis and interpretation.
- Proficiency in MS Office, particularly Excel, and experience with financial systems – SAP
- Ability to travel as needed, up to 20% of the time.