Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
As a key member of the country, vertical, region, or zone Services organization, the Services Program Manager leads a comprehensive services program made up of related projects or manages multiple independent projects to drive customer value realization and impactful business outcomes.
Take charge of the program setup and guide it all the way through delivery, ensuring new capabilities are implemented effectively and value is fully achieved! You will supervise project interdependencies, set and communicate clear priorities, coordinate across initiatives, and establish a solid program governance framework. Serve as the primary program contact, aligning Sales, Presales, Engagement Management, Services Management, and customer stakeholders even across multiple countries.
Operate with strong self-direction, handling medium- to high-complexity programs that may span various countries within the Zone. Mentor Project Managers and other program team members to elevate overall execution quality.
Drive Value Realization
- Collaborate with Sales Account Managers and Engagement Management to shape a compelling program vision aligned with customer business strategy.
- Guide the customer in identifying, framing, and planning measurable value.
- Communicate the program’s value with clarity and enthusiasm helping everyone truly understand its impact!
- Steer customers toward achieving value through Digital Enterprise Solutions and support adjustments to the value realization plan when needed.
- Work with Engagement Management to uncover additional opportunities within or beyond the current program.
- Build the program plan based on the value realization roadmap and launch the necessary projects to bring the vision to life.
Initiate and Complete a Program Structure and Governance Model
- Partner with Sales and Services Management to design, review, and finalize a governance model together with the customer
- Implement the governance framework in close collaboration with customer leadership.
- Define and agree the program roles and responsibilities with the customer
- Conduct partner management through systematic identification, analysis and planning of actions to negotiate with and influence collaborators
- Work with Sales and Services Management to set up all essential processes and ensure smooth communication across all levels of the program—alignment is everything!
Lead the Program throughout the Program life-cycle leveraging Siemens Delivery Framework
- Run all contracts in the program and derive actions concerning risks, opportunities and contractual obligations with respect to the entire program
- Lead the dependencies and interfaces between projects, establish and publish clear priorities among projects and program activities and coordinate the projects effectively
- Proactively supervise the program's overall progress, resolving issues and initiate corrective and preventive action as appropriate.
- Manage customer requirements and program scope to achieve program objectives
- Perform program risk management including; planning, identification, analysis, response planning and controlling
- Manage and resolve issues with all vital internal and external partners, initiate extra activities and other management interventions wherever gaps in the program are identified or issues arise
- Enforce change management at the project level to ensure the dependencies of the change is reflected and understood on the program level
- Orchestrate program and project schedules to ensure on time delivery
- Ensure the planned program communications on all levels including escalation procedures and program progress reporting
- Perform program quality management, ensure that the solution meets requirements and is to the appropriate quality and manage compliance to standards, rules and regulations
- Follow the procurement processes
- Manage contract acceptance and handover of projects
- Perform program reviews and retrospectives regularly and foster the results and lessons learned into program and organization
- Work with Project Managers and Services Management to define skill requirements to ensure maximum efficiency in the allocation of resources and skills within the program
Leading the Program and Project Teams
- Agree targets with program staff and delegate defined responsibilities and authority
- Actively seek and provide feedback from program and project team members, managers and customers
- Support team-members' personal development
- Involve the program and project team in the identification and management of changes
- Work with Services Management and Procurement Manager to manage business partners and subcontractors
Manage Program Financials
- Ensure the projects in the program deliver to the approved budget and agreed margin
- Regularly reviews and manages the program budget
- Measure program performance and provide regularly as the need arises a realistic program forecast
- Incorporate program risks from risk assessments into program budget
- Working with services administration to ensure accurate billing and revenue recognition for the entire program
- Identifies and minimizes non-conformance costs across the program
Program Leadership
- Lead the program to achieve the program vision and to realize business outcomes
- Lead and be responsible for the program and provide strategic decision making
- Together with Sales Account Manager and Engagement Management, set and realign collaborator expectations
- Actively establish relationships with collaborators
- Together with Services Management and any Program Manager, build, inspire and empower an effective team
- Empower and drive excellence with the team, provide recognition and encourage team members personnel development
- Ensure the team members have the materials and equipment to complete their tasks
Firm Building Leadership
- Supply to firm building activities such as; delivery of training, development of training content, standard methodology development and sharing experiences
- Contributes to continuous improvement based on lessons learned from the program
- Driving improvement initiatives in the program and organization
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
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