Client Success Partner-Healthcare and Lifeciences

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business. Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is one who empowers imagination with intelligence. And that it will be such Fractalites that will continue to build the company for the next 100 years.

Note: This position is not eligible for Immigration Sponsorship at this time Role Overview As the Client Partner in HLS at Fractal Analytics, you will play a pivotal role in partnering with Clients in New York to drive AI Consulting, Delivery, Demand generation, Growth, Scaling client experience in multiple programs and in turn drive growth for Healthcare and Life Sciences (HLS) practice. Your primary responsibility will be excellent Client experience, superior delivery, managing account metrics, strategic client relationship management and driving thought leadership in action.

Responsibilities

• Independently drive (Deliver & Grow) to $20MN+ annual revenue in consulting and delivery for Fortune 50 Pharma clients
• Deliver programs with Agentic AI transformation across Field-force transformation, omnichannel commercial excellence, marketing analytics, next best action, content tagging, patient service/ Fieldforce Copilot Programs leveraging Gen AI, AI, MLOp, LLM ops, Cloud engineering from India, alongside Global Pharma Practice head
• Aim of client satisfaction (NPS 70+) with delivery excellence, ensuring high-quality project outcomes and client satisfaction.
• Represent the full Fractal portfolio, demonstrating expertise in AI, Engineering & Design, Behavioral sciences, and pharmaceutical analytics solutions.
• Build in-depth knowledge of client business priorities, challenges, and initiatives, translating these into actionable opportunities and develop comprehensive account plans aligned with organizational goals and client strategies to drive QBRs, MBRs, JBPs
• Excellent navigator of complex ecosystems across clients in matrix organization, managing people dynamics at senior levels, resolving escalations
• Hungry to grow client relationship globally with the right systems, processes and team structures
• Comfortable with inter-disciplinary ways of working amongst consultants, AI, Engineering, design and other disciplines with indirect reporting and direct influence by providing guidance, support, and mentorship to foster their professional development.
• Manage account utilization and margins
• Drive proposal development and client presentations using latest and greatest, actively contributing to business development efforts.
• Act as a long-term strategic partner, contributing to the overall growth and success of the practice.
• Play an integral role in the pharma practice, aligning AI initiatives with broader organizational goals and closely collaborating with internal stakeholders.
• Full-time in Fractal and client office in New York (100%)

Qualifications

• 20+ years proven track record of success in delivering, growing Analytics for Fortune 500 life-sciences clients
• 10+ years minimum experience consulting with Fortune 500 life-sciences clients
• 10+ years minimum fluency in driving AI initiatives and deliverables for Fortune 100 clients
• Deep understanding of Gen AI, Cloud engineering knowledge (AWS or Azure or GCP) to complement scaling of AI solutions in client ecosystems
• Strong commercial acumen, excellent storytelling abilities, map client challenges to Fractal's capabilities and link them to business outcomes, engage with CIOs, SVPs, VPs
• Strong people leadership skills with the ability to inspire and motivate teams towards common goals.
• Strong partnership management with direct reports and indirect reports across the horizontals and verticals in Fractal to drive successful collaboration, delivery excellence and cohesive account focus
• Ability to think on your feet, comfortable with ambiguity, and effective in a cross-functional environment.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders.
• Strategic mindset with the ability to drive business growth and identify opportunities for expansion.
• Experience with proposal development and client presentations is a must
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Humility to accept mistakes and improve, hunger to contribute beyond the job description, drive an aligned team by continuous communication and alignment top-down and bottoms-up

Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range is: $300K.

Benefits As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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