EUC Tower lead/Technical SDM-windows/SDM

TCS hiring

Role: EUC Tower lead/Technical SDM- windows

Location: Hyderabad

Experience: 12-15 yrs

Must Have:

• end‑to‑end delivery, governance, and continuous improvement of Windows EUC and Application Packaging services .
• The role ensures stable operations, SLA adherence and, customer satisfaction.
• The SDM will lead cross‑functional technical teams covering Windows platform operations, Intune/SCCM, application packaging, image management, and end‑user support , while acting as the primary interface with customers and internal stakeholders.

Should be strong on ITIL process (Incident, Problem, Change, Release, and Service Transition), Stakeholder & Customer Management and handling governance.