Job Description Summary
Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer's biomedical equipment, and drives customer satisfaction through Service Excellence.
The duties of this role will be performed at the GE HealthCare Oak Creek Repair Center; the travel requirements are up to 80-90%
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
The duties of this role will be performed at the GE HealthCare Oak Creek Repair Center; the travel requirements are up to 80-90%
Responsibilities
- Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
- Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
- Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
- Effectively communicate and partner with teammates and colleagues.
- Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow
- up, leading to customer satisfaction.
- Implement GE/customer facility contract, supporting business goals and objectives.
- Lead, instruct, and assist technicians on basic and complex repairs and resolution.
- Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
- Share on-call/pager responsibility.
- Document all repair actions and submit reports/summaries according to schedule.
- Ensure proper care of spares, tools and test equipment, and ensure calibration.
- Maintain approved parts inventory.
- Manage vendors' service delivery processes in compliance with GE policies, as instructed.
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
- May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).
- Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.
Qualifications
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment;
- OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment;
- OR High School Diploma/GED and 4+ years of experience servicing medical equipment.
- Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
- The successful applicant must comply with GEHC's standard background check, including a post offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
- Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
- Travel Requirements up to 80-90%
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $59,840.00-$89,760.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided:
Yes
