Growth Business Operations & Process Excellence Lead

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Growth Business Operations & Process Excellence Lead, you will architect and scale the operating systems, programs, and automation that enable the Growth organization to execute faster, operate more efficiently, and deliver measurable impact. This role focuses on designing scalable infrastructure and operating models – not channel execution – acting as a force multiplier across teams. You will build shared execution frameworks, standardize core processes, and lead cross-functional initiatives that span planning, automation, tooling, and partner teams. You will also own key elements of the Growth operating rhythm and help design an AI‑first GTM stack that teams across Growth can adopt and reuse.

This position is an individual contributor role reporting to the Senior Director, Growth Strategy & Operations.

Responsibility

• Design, stand up, and continually refine shared execution models that align multiple teams to common Growth outcomes and clear SLAs
• Build standardized, repeatable processes that reduce friction and cycle time as the organization scales (e.g., campaign intake and launch frameworks that materially reduce time to launch)
• Lead high‑impact, cross-functional programs that span planning, automation, tooling, and partner teams (e.g., DTS, Marketing, Analytics, Finance)
• Map and continuously improve end‑to‑end workflows for core Growth motions (planning → build → launch → measure → iterate), eliminating handoff gaps and unnecessary steps
• Define clear success metrics, guardrails, and playbooks for shared processes so teams can self‑serve and operate consistently across regions and segments
• Identify structural bottlenecks, debt, and failure points in how work gets done proactively and implement systemic solutions that unlock speed and capacity
• Partner with DTS, Analytics, and Growth leaders to help design and deploy an AI‑first Growth GTM stack that increases efficiency, personalization, and experimentation velocity
• Identify and prioritize automation opportunities across Growth (e.g., workflow orchestration, routing, approvals, QA, reporting) to remove manual, repetitive work
• Translate business needs into requirements for data, tools, and integrations, ensuring systems, pipelines, and workflows support Growth’s operating model
• Stand up and maintain centralized documentation, templates, and best practices (e.g., playbooks, process maps, operating guides) that enable reuse across teams
• Drive enablement so Growth teams can independently use AI, analytics, and workflow tools (e.g., training, office hours, how‑to guides, reference architectures)
• Own key elements of the Growth operating rhythm (e.g., OKR management and cascades, annual & quarterly planning, execution reviews, MBR/QBR inputs) in partnership with Analytics and Growth leaders
• Facilitate intake and coordination point for cross‑functional requests into Growth (e.g., DTS, Analytics, Product, Sales, Finance), ensuring clear prioritization and resourcing
• Build scalable collaboration and prioritization frameworks that align Growth roadmaps with cross‑functional capacity, dependencies, and timelines
• Establish and maintain transparent views of priorities, progress, and outcomes (e.g., dashboards, scorecards, operating reviews, “plan on a page” artifacts)
• Model and reinforce ways of working that promote focus, clarity, and accountability across the Growth organization

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 12+ years experience in business operations, marketing/growth operations or management consulting in B2B or SaaS environments
• Experience building and scaling operating models, processes, and systems for GTM or marketing organizations
• Experience with program management and continuous improvement methodologies (e.g., Agile, Lean, Six Sigma) and experimentation frameworks
• Experience leading cross‑functional programs from problem definition through design, implementation, and adoption
• Experience defining operational metrics, dashboards, and review cadences to measure impact and drive accountability
• Experience with GTM technology (e.g., CRM, marketing automation, workflow/orchestration, analytics/BI) and translating business requirements into tool and data needs
• Bachelor’s degree in Business, Marketing, Analytics, Engineering, or equivalent practical experience

Preferred

• Experience in Senior Manager / Director‑level business operations or process excellence role supporting Growth, Marketing, or Revenue organizations
• Experience designing and implementing automation and AI‑enabled workflows in GTM or operations environments
• Experience operating in a global, matrixed organization, balancing central standards with regional and functional needs
• Demonstrated ability to influence senior stakeholders and drive consensus across multiple teams with competing priorities
• Strong written and verbal communication skills, including the ability to simplify complex systems and trade‑offs for executive and non‑technical audiences

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $140,000.00 - $225,075.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $133,800.00 - $189,000.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $133,800.00 - $197,750.00 base salary

This Role Is Also Eligible For The Following

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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