Reporting to the Senior Operations Manager and taking direction from the 40 Leadenhall Leadership Team.
What this job involves:
To support the efficient, safe, and customer-focused operation of a large, multi-tenanted high-rise office building. The role ensures seamless day-to-day operations, high standards of service delivery, and full compliance with statutory and safety requirements, while maintaining a premium experience for customers, client and stakeholders.
Building Operations
Support the day-to-day management of all soft services operations, including front of house, security and housekeeping.
Maintain and update building guides as and when required.
Customer & Occupier Management
Act as a point of contact for customer operational queries
Support the operations team in occupier meetings including minute taking.
Coordinate with occupiers to minimise disruption during maintenance or major works
Deliver a high level of customer service in a multi-tenant environment
Service Partner Management
Build and maintain strong working relationships with service partners, fostering a collaborative and high-performance culture
Ensure all service partners are compliant with site procedures including RAMS, permits to work, and health & safety standards
Support & monitor service partners performance against KPIs and SLAs
Lead and facilitate weekly operational huddles with all service partners to review priorities and upcoming works
Health, Safety & Compliance
Conduct regular inspections of common areas
Organise & arrange for necessary risk assessments, statutory inspections to be carried out
Ensure accurate documentation and reporting from all service partners
Monitor & update H&S management platform, including closing down H&S actions in a timely manner
Financial & Reporting
Assist in managing operational budgets and service charge expenditure
Support financial reporting and variance analysis
Assist with client reporting preparation
Sustainability & ESG
Support sustainability initiatives such as energy efficiency, waste reduction, and carbon reporting
Assist in achieving and maintaining certifications (e.g., BREEAM, NABERS UK)
This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.
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