Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join Airbnb is seeking a CS Delivery Excellence Manager to support the global Delivery function. The Delivery Excellence Manager role is an individual contributor position. They will own and drive optimization initiatives within Global Delivery (design & launch of a competency framework, review of teams’ ways of working, etc.), as well as contribute to the successful operationalization of strategic CS programs within our frontline teams (operationalization of a new service line or channel, launch of product features, change in workflow or training, etc.).
The Difference You Will Make The CS Delivery Excellence Manager will bring operational expertise to Customer Support initiatives and serve as the voice of our frontline teams, while helping to shape and manage the Global Delivery Operating System by coordinating key strategic initiatives. In collaboration with Delivery Leadership, the CS Delivery Excellence Manager will design and execute the evolution of our internal and partner management teams through standardization, upskilling, and cross-skilling.
A Typical Day
Your Expertise
Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.
Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. This role is for an existing vacancy within the organization. How We'll Take Care Of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Canada Annual Pay Range
$112,000—$140,000 CAD
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