Manager – Business Analyst

Summary Position Summary Manager – Business Analyst - Deloitte Support Services India Private Limited Key Responsibilities: Product Ownership & Strategy

• Serve as Product Owner for M365 tools, such as SharePoint Online, M365 Copilot, Stream (ClipChamp), Forms, OneDrive for Business, Viva Engage, Planner, and Whiteboard.
• Leverage product expertise to proactively consult stakeholders and deliver solutions tailored to their specific needs.
• Lead product strategy and roadmap planning for assigned products, ensuring alignment with organizational goals.
• Collaborate with Microsoft product groups and internal stakeholders to evaluate new capabilities, participate in early adopter/private preview and drive adoption.
• Translate stakeholder requirements into actionable development tasks for custom solutions built by the development team.

Business Analysis & Stakeholder Engagement

• Drive collaboration across teams, including M365 Support, Dev, QA, and vendor partners.
• Analyze product licensing, functionality, and usage metrics across Deloitte firms.
• Engage with customers to understand their explicit and implicit needs, pain points, and expectations, and offer tailored guidance on governance, implementation strategies, and potential limitations.
• Conduct product showcases and demonstrations to varied groups across geographies
• Capable of conducting in-depth data analysis to support evidence-based conclusions
• Develop and maintain user guides, quick reference guides, and communications for internal and external stakeholders.

Project Management

• Monitor project cost and ensure resources are allocated efficiently to avoid overruns.
• Set and maintain realistic timelines and ensure timely delivery of key milestones.
• Create work plans and coordinate cross-functional teams to align goals and deliverables.
• Proactively identify potential risks, assess their impact, and implement mitigation strategies to minimize disruptions.

Required Skills & Qualifications:

• Proven experience in client/stakeholder interactions, business analysis, and product ownership within the Microsoft 365 ecosystem.
• Deep understanding of M365 ecosystem and third-party integration
• Strong communication skills with the ability to convey complex ideas clearly and effectively.
• Analytical mindset with a focus on problem-solving and data-driven decision-making.
• Strategic thinking and involvement in long-term product planning and roadmap development.
• Ability to manage high-volume, high-complexity environments.
• Good knowledge of Excel and PowerPoint
• Good storytelling capabilities
• People management
• Experience with agile methodologies

Preferred Qualifications:

• Lead internal Scrum calls
• M365 certifications
• Experience working with global teams and cross-functional stakeholders.
• Knowledge of Scaled Agile frameworks and leading Program Increment
• Familiarity with tools like AvePoint and Power BI.

The team At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience .

Location : Hyderabad

Work shift Timings : 11 AM to 8 PM

Qualifications

• Bachelor of Engineering/ Bachelor of Technology
• 10-13 years’ experience in a similar role and Enterprise organisation.

Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

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Requisition code: 319176