Senior Project Manager

Title: Senior Project Manager

Location: Austin TX (hybrid)

Duration: 1 year plus extensions

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

ABOUT THIS FEATURED OPPORTUNITY

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Our Business Process Re-engineering (BPR) team within ASO is responsible for partnering cross functionally to deliver scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.

THE OPPORTUNITY FOR YOU

We're looking for an exceptional Senior Project Manager that brings deep technical proficiency alongside the skills more commonly associated with a PM, and that has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce or Contact Center landscape. In this role, you will traverse an array of project/program management skills (ex. business analytics, process mapping and optimization, business and technical requirement creation, influencing solution architecture, evaluating solutions through testing, leading others through change) to deliver new features and capabilities for ASO.

Lead end to end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams.

Lead all phases of projects including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-live's, retrospectives, and closeout.

Be the voice of their body of work. Communicate effectively and transparently across all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.

Build strong relationships with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.

Understand complex system landscapes and offer technical suggestions to engineering teams

Influence and shape system architecture and integration strategies and platform design

Collaborate with business and technology teams ensuring project objectives are being met, scope is continuously understood by all relevant parties, and that the technical solutions being implemented are as simple as possible yet lasting in tenure.

Drive project centric discussions and deep-dives with team members from diverse business and technical backgrounds and roles, and use these discussions to focus efforts on the objectives of their defined body of work.

Strive for operational excellence by incorporating Apple's standard methodologies for Project Management, to ensure consistent delivery of quality business solutions.

Quickly become and serve as a resource and technical SME for Retail Online in the area where your project work takes you.

KEY SUCCESS FACTORS (Top 3 must-haves)

1. 7 + years of Project Management Experience :
   • Must have experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams. A perfect fit for this team is someone who enjoys being in the weeds of large complex projects
   • General understanding of software engineering technology and mindset
   • Ideally has a background with Program Management and/or Product Management as well
2. E-commerce or Contact Center Experience:

• Prior experience working with E-commerce or Contact Centers to assist with customer facing retail projects, customer journey impact, End to End lifecycle ownership, and scalability and globalization.

1. Communication Skills:
   • Must enjoy and be able to dive deep into the weeds of the projects, ask questions, and poke holes in projects to make recommendations and improvements along the way. Be curious, connect dots, be proactive, detail oriented, partner with stakeholders, manage timeline and expectations, partner with leadership.
   • Strong capability to communicate with leadership, synthesize complex information in a short period of time, and set clear expectations with execution teams
   • Demonstrates ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact

NICE TO HAVES

1. Prior Apple Experience
2. Fortune 500 and start up experience

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

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