Role: Desktop Support Engineer
Job Type:
Permanent
Location:
Leiston
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.
- Develop professional relationships with major accounts.
- Providing training to stakeholders on different systems
- Work with some of the brightest global minds in the industry.
Key responsibilities:
- Win-10 Desktop and Laptop Build – Refurbishment, OS Installation, Application installation via Azure AD.
- Providing support for Desktop/Laptop in MMD infrastructure
- CMDB Management
- Providing Desktop Support and addressing tickets for WIN-10/11 Deployment related issues and requests.
- Hand hold customer in installation of any applications, 1st Level of support · Troubleshooting and resolving users’ desktop/laptop/tablets/phone issues remotely · Identification, troubleshooting and resolution of various services running on Windows-10/11 Operating system
- Management of End to End Infrastructure from Windows 10/11 Devices, Core Applications and management of these devices using the in-place backend infrastructure
- 1st Line Network Support
- User Account Creation and Support
- Microsoft Exchange Support
- Printer Support
- Device Management via Intune Portal
- Antivirus Management
- Windows 10/11 Patch Deployment
- Creation and support of Meeting Rooms
- Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
- Troubleshooting O365 related issues
- Should work effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business.
- Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager.
- Maintain up to date system installation and configuration documentation, as well as related processes and procedures.
- Perform periodic audit and determine the operating effectiveness of the information security controls
- Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices.
- Help creating technical documentation, reporting and manuals
- Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users home/another office
- Ready to travel across multiple locations within UK based on project requirement.
Key Skills/Knowledge
- Supporting WIN-7 and WIN-10 Onsite and Remote
- Through knowledge on Supporting and Troubleshooting WIN-10 Laptop and Desktop, Tablets and HHUs
- Extensive knowledge of Desktop and Laptop Hardware and Software Management
- Hand-on experience with Windows, Tablets Device configuration and troubleshooting
- Working knowledge of O365 Products and Services
- Knowledge on Device Security and Antivirus Programs
- Should have ability to perform remote troubleshooting and guiding the users
- Should have good customer-oriented attitude
- Require good problem-solving skills
- Should have excellent communication skills
- Powershell Scripting knowledge
- Windows registery changes/update
- Extensive knowledge of Desktop hardware installation and setup
Experience required:
- Proven experience in Desktop Site and Remote Support Role
- Extensive knowledge of Desktop and Laptop Hardware and Software Management
- Hand-on experience with Windows, Tablets Device configuration and troubleshooting
- Working knowledge of O365 Products and Services
- Knowledge on Device Security and Antivirus Programs
- Should have ability to perform remote troubleshooting and guiding the users
- Should have good customer-oriented attitude
- Require good problem-solving skills
- Should have excellent communication skills
- Extensive knowledge of Desktop hardware installation and setup
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs.
If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at
ansah.steve@tcs.com
with the subject line: “Disability Accommodation Request”.
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.