Innovate in Bengaluru This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.
For more information, visit Lowes.com.
About Lowe’s India: At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market.
To know more about Lowe's India, visit Lowes.co.in
About The Team The Agentic AI team sits at the intersection of AI, analytics, and customer experience, focused on improving how customers and associates interact with Lowe’s digital platforms. The team evaluates and enhances both AI-generated responses and traditional web experiences, ensuring content is accurate, relevant, and genuinely useful.
By combining AI evaluation frameworks, site analytics, and customer behavior insights, the team turns data into clear actions. This includes monitoring response quality, identifying friction points, and measuring performance across the end-to-end digital journey.
Working closely with Product, Content, and Technology partners, the team drives continuous improvement through structured feedback loops and insight-led recommendations. The goal is to create a digital experience that is consistently accurate, intuitive, and valuable—while driving measurable improvements in performance and efficiency.
Job Summary Use the sample functions below to help you fill in the Job Summary box. Use these functions as starting points or create your own. Sample Manager functions to elaborate on : executing direction from leadership, delivering results that align with strategic objectives, communicating critical information to other teams, managing vendor relationships, developing processes that align to organizational goals, specific technical skills required for managing a process.
The Analyst supports the evaluation and monitoring of AI-generated responses and digital experience performance across Lowe’s platforms. The role focuses on executing structured audits, tagging, and analysis to ensure data quality, consistency, and reliable insights.
In addition to evaluation work, the Analyst contributes to understanding live customer interactions across chat and AI channels by monitoring conversations, feedback, and operational signals. This role helps identify early patterns, surface improvement opportunities, and support enhancements to both conversational experiences and broader digital journeys.
Roles & Responsibilities Core Responsibilities:
Years Of Experience
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Skill Set Required Primary Skills (must have)
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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe’s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act’s privacy provisions. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
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