Director, Process Management - Personal Loans (Hybrid)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s greatest banks and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas, backgrounds and guided by our shared values, come together to make Capital One a great company – and a great place to work.

The Role: As a Director of Process Management, you will lead the Well Managed area for Personal Loans. Your team will manage risk management aligned processes like intake, control strategy and process mapping, program management for large initiatives within Personal Loans and focus on campaign management and experience, focusing on delivering flawlessly executed processes that improve business efficiency and drive results. You will serve as the leader and subject matter expert on process improvement initiatives while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.

The Candidate:

• Industry leading process improvement professional who excels in a team environment
• Demonstrate they can improve company processes in the past, resulting in saving time and resources for the company
• Be able to effectively communicate and influence partners across the company and across multiple levels of the organization
• Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role
• Must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects

Responsibilities of this role may include:

• Leading moderate to large size teams to drive complex process improvement initiatives
• Designing, developing and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements
• Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results
• Building relationships and collaborating with key stakeholders to ensure delivery of commitments
• Serving as subject matter expert on a process improvement initiatives

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 7 years of experience in Process Management or Project Management
• At least 5 years of experience in People Management
• At least 2 years of Risk Management or compliance experience

Preferred Qualifications:

• Masters Degree or MBA
• 8+ years of experience in Process Management or Project Management
• 6+ years of experience in People Management
• 3+ years of experience in consumer credit risk management
• 3+ years of experience in Strategic planning
• PMP, Lean, Agile or Six Sigma certification
• Strong problem solving and influencing skills
• Strong communication and collaboration skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $190,300 - $217,200 for Director, Process Management

Richmond, VA: $173,000 - $197,400 for Director, Process Management

Riverwoods, IL: $173,000 - $197,400 for Director, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).