We are seeking a Technical Professional Services Director to run a high-performing professional services organization that develops and delivers custom services and solutions across TR’s Tax, Audit and Accounting, Corporates and Legal Professionals businesses. This leader will directly manage a ~20-person delivery org with full P&L responsibility for a $7.5M services business, while also driving the development of repeatable, sellable custom solutions that extend our product platform for TR customers. This leader will also work directly with the Product Engineering and Service Management teams, engaging with and influencing the work of ~30 people.
This role sits at the intersection of Sales (pre-sales solutioning and scoping), Product/Engineering (solution feasibility and roadmap influence), and Delivery (implementation and custom build execution).
About The Role
In this opportunity as an
Director
, you will:
Key Responsibilities
- Services Business & P&L Ownership
- Own the Professional Services P&L ($7.5M): bookings/revenue, gross margin, utilization, and delivery cost structure.
- Build annual delivery plan: hiring plan, capacity model, pricing/packaging recommendations, and revenue growth initiatives.
- Establish forecasting discipline: pipeline-to-capacity planning, services backlog visibility, and risk-based delivery projections.
- Custom Solution Development (Sellable Solutions)
- Lead the creation of customer-funded custom solutions that are (a) commercially scoped, (b) technically sound, and (c) reusable where possible as accelerators/templates.
- Partner with Sales to shape deals: discovery, solution design, sizing/estimation, and SOW development (scope, assumptions, acceptance criteria, and change control).
- Delivery Excellence (Implementation + Technical Execution)
- Own end-to-end delivery across implementations, integrations, data migrations, and custom builds.
- Implement delivery standards: project governance, QA, documentation, release/change management, and customer readiness.
- Drive consistent on-time/on-budget performance and strong customer satisfaction.
- Leadership & Org Management (Team of ~20)
- Lead and develop a multi-discipline org (e.g., solution architects, technical consultants, integration engineers, quality engineers).
- Set clear role definitions, career progression plans, performance expectations, and coaching expectations.
- Build a culture of high accountability, learning, and customer focus.
- Cross-Functional Partnership
- Partner with Product/Engineering and Service Management to:
- Feed field learnings into roadmap priorities
- Improve deployability/supportability of the product
- Establish technical guardrails for customization and extensions
- Partner with Customer Success/Support to ensure clean handoffs, operational readiness, and renewal/expansion enablement.
- Metrics, Reporting, and Continuous Improvement
- Manage and report on:
- Revenue, utilization, realization, and backlog management
- Delivery health (schedule variance, scope changes, defect escape rates)
- Customer outcomes (time-to-value, CSAT/NPS, adoption metrics)
- Continuously improve tooling, templates, and methods to scale delivery efficiently.
About You
You're a strong fit for the role of
Director
if your background includes:
- 10+ years in Professional Services / Implementation / Solutions Delivery in a product-based B2B software or information services company.
- 5+ years leading managers and multi-discipline teams; experience leading organizations at ~25–50 people scale.
- Demonstrated ownership of services financials (budgeting, margin, utilization); P&L ownership strongly preferred.
- Proven experience scoping and delivering complex enterprise engagements:
- discovery → solution design → estimation → SOW → delivery → go-live
- Strong technical fluency in modern enterprise software concepts (APIs/integrations, data flows, security/compliance considerations, cloud deployment patterns).
Preferred Qualifications
- Experience creating repeatable packaged offerings (accelerators, industry templates, migration bundles, integration kits).
- Background in regulated / risk / legal / tax / financial services workflows (or similarly compliance-heavy enterprise environments).
- Familiarity with common PS operating models (time & materials, fixed fee, success-based milestones) and change control.
What Success Looks Like (first 6–12 months)
- Services P&L is predictable: improved forecasting, utilization stability, and margin performance.
- Delivery performance improves: fewer escalations, more consistent on-time delivery, clearer scope/change control.
- At least 2–4 repeatable "custom solution packages" are defined (pricing, scope boundaries, delivery playbooks).
- Stronger Sales + PS motion: faster scoping cycles, higher attach rate, smoother handoffs, and better customer outcomes.
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $158,900 USD - $295,100 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
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