Who are we?
Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization : the belief that technology must adapt to the user, not the other way around.
At the heart of userization philosophy is ScreenSense , our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.
This intelligence powers our entire product suite.
These are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.
Our upcoming AI-first products are already creating a buzz in the market.
Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.
Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.
At Whatfix, we’re not just making software easier—we’re making AI work for people.
The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers : 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.
Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.
Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:
AI Breakthrough Award
for the Overall AI-based Analytics Solution of the Year
Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
winner for “Software Asset Management Solution of the Year”
These recognitions are matched by business performance:
About the Role
At Whatfix, we’re building a strong engineering core by hiring backend engineers in a POD-agnostic model, where the primary focus is deep technical capability and long-term impact. This role involves building scalable backend systems and GenAI-powered capabilities that shape core product experiences. Team alignment happens at the final stage, based on strengths, performance, and where you can create the most value. You’ll work on meaningful, high-impact problems with strong ownership and visibility.
Why POD-agnostic?
We hire for strengths and potential first , and align engineers to teams where their skills and impact are maximized.
E5 Expectation (Equivalent SDE 3):
Senior engineer with proven depth in backend architecture, technical decision-making, and ownership of complex, scalable systems, with the ability to influence design and execution across problem spaces.
Our Team:
The Engineering team at Whatfix provides end-to-end engineering throughput that forms part of core platforms and services that drive Whatfix's business. Our team is responsible for creating the Customer Platform and everything around it - be it Analytics, Infrastructure, or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.
Our product is built around a core of JAVA with enterprise businesses using the Whatfix system. On a monthly basis, millions of interactive guides are processed. Building, testing, and deploying to any of our environments are as simple as pushing a commit to a git branch. We like to keep our technology up-to-date. All of the technology is built and maintained by this small development team, so from day 1, the software you write will be used by people from all over the world.
Key Responsibility:
Your Qualifications:
Must-Have:
Good to Have:
Note:
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