Senior Client Manager
NielsenIQ•Oxford, England, UK
fulltime
General Business
3+ years
Job Description
About the Job
CGA’s Senior Client Managers work closely with many of the world’s leading drink brands to help them make better and more informed decisions. Managing a portfolio of world renowned clients, the Senior Client Manager builds & maintains strong & long-lasting peer to peer relationships with key stakeholders & decision makers. As an expert on both the market and CGA’s suite of services, the Snr Client Manager identifies & implements the most appropriate projects or solutions in order to exceed our client’s ROI & service expectations.
Demonstrating great leadership skills, the Snr Client Manager is a mentor for their Graduate Client Managers & Client Managers. Supporting and motivating the team to not only achieve the team & business objectives, but their team’s own personal development goals. The Snr Client Manager is always a custodian of CGA’s culture & core values.
Main Duties & Responsibilities
Standard Reporting deliveries
In conjunction with ID and CL, ensure all CS validation of OPMS is complete
First line support to CM, supporting where necessary the stakeholder engagement required to deliver database/reporting developments via Discover platform or proprietary internal reporting solutions
Analysis & Presentation Creation
Oversee the delivery of all work & presentations for the client within your working vertical, ensuring work is delivered to the highest standard & on time.
Interpret & deconstruct client briefs to ensure true client requirements are met
Recommend & provide guidance on methodologies, advanced analytics & use of additional CGA services where necessary in conjunction with Insight Director
Project manage all client briefs & liaise with all client stakeholders to ensure alignment on timescales, progress & output in conjunction with Insight Director
Review story board & presentation structure in relation to brief, providing feedback & advice for enhancements where necessary
Set regular milestones for project review with your ID, ensuring all work is completed to a high quality & in a timely manner
Conduct final review of key presentations in conjunction with ID where appropriate, applying advanced market understanding & strategic thinking to ensure all presentations provide the client with SMART recommendations which are in line with their business objectives
Client Management
Responsible for delivering excellent customer service at all times
Ensure all contractual obligations are met
Ensure all meetings/ on-sites are well planned to achieve optimum client engagement
Grow network of stakeholders across client businesses, building & maintaining strong peer to peer relationships, aligning with CL on engagement strategy for key accounts
Support CGA’s complete service offering, & confidently promote USPs of CGA services vs competitor alternatives to stop opportunities that will then be picked up by commercial team
Gain regular client feedback on all aspects of CGA service, feeding back to Insight Director and Consultant Lead to inform CGA’s ongoing client strategy
Investigate & solve any client problems, complaints or data queries with support from ID or CL where appropriate
Draw on CGA services, market expertise & understanding of client business to advise client on how to achieve their goals in the most effective manner
Work with Insight Director and Consultant Leads to identify opportunities for board level engagement & strategic consultancy prospects
Support Client with onboarding of NIQ/CGA proprietary tools (i.e. Discover, Distiller, Power BI solutions) through planning of
Leadership
Demonstrate role model behavior - live CGA’s vision, mission statement & values
Demonstrate intellectual integrity, ensure your actions fit your words
Successfully manage & motivate the team to fulfil all business responsibilities
Contribute regularly to review of development plan alongside your Insight Directors
Committed to continuous coaching outside of the structured training plan
Co-ordinate & run training sessions where necessary
Engage team through great communication & facilitating opportunities for development; inspiring & helping them see how what they do connects
Demonstrate commitment to ensuring team wellbeing
Demonstrate great leadership amongst peer group as well as within own team
Manage up effectively & seek out ID expertise where necessary
Qualifications
Core Behavioral Traits
Wow with every delivery & Results focused
Value people & the benefit of teamwork – care for the team & consider needs of all
Proactive & determined approach with a ‘can do’ attitude
A great leader & mentor, & Proud of what we do
Positive, show integrity & responsibility
Own the question & be the expert
Show initiative, innovation & a strong desire to improve own self & the business
Take decisions with long term perspective
What You Get
Additional Information
Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai\-safety\-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news\-center/diversity\-inclusion