Payments Lifecycle Manager II

JPMorganChase•Mumbai, Maharashtra, India

fulltime

Finance and Sales

5+ years

About the role

Job Description Join a team shaping the future of digital payments and drive your professional growth. Become a pivotal leader at the forefront of revolutionizing payment operations, where your expertise will help drive efficiency across our financial systems.

As a Payment Lifecycle Manager II within Payments Operations, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions. You will manage payment processing across various products, ensuring smooth fund transfers between financial institutions, cardholders, merchants, corporate and retail clients, while also handling the reconciliation of purchase and sales options, futures, or securities. Leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness, you will ensure the security and efficiency of our payment lifecycle, and your strategic planning skills will guide our direction and resource allocation decisions. Your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize operations. Additionally, your role will involve sanctions screening, payment investigations, funds control, exception processing, resolving reconciliation breaks, and managing invoicing or cash management activities.

Job Responsibilities

Lead teams responsible for operational processes within the payments lifecycle by setting priorities, directing workflows, and monitoring performance against established metrics to ensure high productivity and quality.
Oversee payment processing operations, setting daily production goals, delegating work, evaluating performance, and implementing action plans to achieve strategic priorities and enhance client experience.
Manage daily operations by resolving production or quality issues, escalating process delays to management, and ensuring key control tasks are executed on business initiatives.
Apply strategic thinking and sound judgment in decision-making, while leveraging leadership, communication, and conflict resolution skills to build collaborative and engaged teams.
Participate in fraud detection and prevention, mitigating financial and reputational risks, and assist in strategic initiatives to align resource allocation with long-term goals.
Ensure compliance with operational guidelines, coach and develop team members, and communicate effectively to simplify complex information for various audiences.
Be Responsible for meeting client deliverables with a high level of timeliness and accuracy. Develop an environment of continuous focus on quantifiable productivity and quality.
Constantly and regular review of processes and performance with focus on improving departmental competency / performance rating. Regular reviews of procedures assuring new processes are documented.
Identify business knowledge gaps and ensure everyone has ownership of deliverables . Interact with global location managers in an effective and professional manner.
Monitors all relevant Management Information System data ensuring all issues have been resolved expediently. Constant and regular review of all key aspects with the direct reports. Set expectations with direct reports, regarding positive motivation and serving as a role model through accountability.
Develop and foster a team that is responsive to dynamic organizational and operational changes. Responsible for overall Performance Management and Talent Review process.

Required Qualifications, Capabilities, And Skills

Master’s degree (e.g. CA, ICWA, and MBA) with 5 years of post qualification experience or Graduate with Minimum 7 years of work experience in a financial institution. Should have the experience of managing a team of over 20 employees
Working knowledge of various aspects of International Payment Processing &/or Investigations Operations.
Working Knowledge of SWIFTS & international payment conventions & practices is a must.
Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
Ability to apply a commercial and growth mindset to adapt to fast-paced operations environments and new business initiatives, leveraging strong interpersonal skills for collaboration.
Understanding of cybersecurity controls and anti-fraud strategies to identify and address potential threats, ensuring the protection of information and systems.
Good personal computer, and analytical skills

Preferred Qualifications, Capabilities, And Skills

Knowledge of ISO or Swift message processing or management.
Prior Experience in Client and Third-party banks investigations for Multicurrency payments will be an added advantage
Project Management/ Implementation experience would be a plus.

About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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