Workplace Events & Experience Manager

Job Requisition ID # 25WD94490

Workplace Events & Experience Manager

The Workplace Events & Experience Manager is a highly visible role that demands exceptional customer service skills, professionalism, and the ability to manage multiple priorities simultaneously. This position is responsible for all workplace-related aspects of event strategy, planning, execution, customer interface, vendor management, event space management , and resourcing for events at our San Francisco location. In addition to leading workplace events and experiences, this role supports broader workplace operations in San Francisco, partnering closely with the Workplace Manager to ensure consistent, high-quality experiences across sites, including, Pier 9.

This role also oversees the Events & Reception team , ensuring a seamless, welcoming, and consistent front-of-house experience, and manages key event and conference spaces, including the Autodesk Conference Experience , to deliver world-class, branded experiences.

This position reports to the Workplace Manager and works closely within a collaborative workplace team environment.

Key Responsibilities

Event Strategy, Programming & Spaces

• Collaborate with the workplace team and cross-functional partners to develop event and experience strategies that support overall company goals.
• Oversee Food & Beverage experiences ensuring quality, consistency, budget alignment, and a hospitality-forward experience that reflects Autodesk standards.
• Ensure alignment, consistency, and scalability of workplace events and experience programming in San Francisco.
• Manage and lead the development and execution of a world-class workplace events strategy for the SF location.
• Oversee and manage Workplace event spaces, including the Autodesk Conference Experience, ensuring spaces are programmed, maintained, and operated to support high-quality meetings and events.
• Partner with internal stakeholders to ensure event spaces reflect Autodesk brand standards, functionality, and hospitality expectations.
• Leverage data, reporting, and insights to inform strategic decisions, optimize space utilization, and continuously improve workplace events and experiences

Event Production & Execution

• Manage and lead all aspects of event planning and execution with a strong focus on excellence, customer service, and attention to detail.
• Direct internal Workplace staff required for each event and coordinate support functions including janitorial and security.
• Attend events and provide on-site leadership and direction to internal teams.
• Conduct pre-event briefings with internal planners, administrators, vendors, and suppliers.
• Lead post-event reviews to capture learnings, best practices, and areas for improvement.

Reception & Front-of-House Management

• Manage and develop the Reception team, ensuring exceptional guest, employee, and visitor experiences.
• Establish and maintain service standards, processes, and expectations for front-of-house operations.
• Partner closely with Security teams to ensure seamless daily operations and event-day coverage.
• Oversee reception scheduling, training, coverage, and performance management.
• Ensure reception operations are aligned with workplace events, meetings, and peak-traffic moments.

Workplace Operations & Leadership Support

• Partner closely with the Workplace Manager to support day-to-day workplace operations and strategic priorities across the San Francisco portfolio.
• Provide leadership coverage and representation for workplace operations as needed, ensuring continuity, alignment, and effective decision-making.
• Support operational oversight for Pier 9, ensuring alignment with broader SF workplace standards, processes, and service expectations.
• Identify operational risks and improvement opportunities, partnering with cross-functional teams to implement practical solutions.

Workplace Collaboration & Operations

• Work closely with the SF Gallery team to support meetings and events, creating clear processes and aligned procedures.
• Interface regularly with the Security team to coordinate coverage for events in the Gallery, Autodesk Conference Experience, and throughout the building.
• Partner with Workplace and Communications teams to develop and manage employee-facing communications related to workplace events, experiences, and services, including content for internal channels such as a workplace blog.
• Develop and maintain event and experience playbooks, standards, and best practices for internal and cross-functional use.
• Create and maintain an internal SharePoint site with guidelines and resources for event and meeting planners.

Planning, Budgeting & Reporting

• Create and publish weekly, monthly, and quarterly master schedules covering events, spaces, and staffing.
• Develop and manage event budgets; track expenses and ensure financial accountability.
• Manage supplier partners, including RFP development when necessary.
• Track, approve, and process vendor invoices.
• Maintain an updated inventory of workplace event and space support materials.
• Produce summary reports and track metrics related to events, space utilization, and experience quality.

Innovation & Continuous Improvement

• Identify opportunities to pilot new ideas, automate processes, and streamline event, space, and reception services.
• Stay current on workplace, events, and experience trends to continuously evolve programs and spaces.

Minimum Requirements

• 5+ years of experience in workplace events, corporate events, hospitality, or workplace experience
• 4+ years of people management experience, including coaching and performance management
• Proficiency in Microsoft Office, including Outlook, Teams, SharePoint, Excel, and PowerPoint
• Experience working with event, room booking, or workplace systems (e.g., Robin, Eptura, or similar)
• Demonstrated ability to build SOPs, playbooks, and operational documentation
• High emotional intelligence with a service-oriented, professional leadership style
• Comfortable working on-site and supporting events outside standard business hours as needed

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