Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
We’re looking for a strategic, execution-minded Growth Data Scientist to be the data science engine behind Docusign’s self-serve retention motion — ensuring our customers stay active, get value, and renew through intuitive, data-driven product and lifecycle experiences. Partnering closely with a cross-functional squad — including Growth, Product, Lifecycle Marketing, Customer Success, Engineering, and Strategy & Ops — you will use data and insights to help build and scale the systems that prevent churn and drive durable customer value.
You will lead strategic analyses and hands-on experimentation to uncover, validate, and scale new ways to reduce active and partial churn by improving usage, value realization, plan fit, and save-flows. You will sit at the center of Docusign’s retention strategy, translating behavioral signals, product telemetry, and customer intent into decisions that shape how customers stay, downgrade, upgrade, or renew.
In this high-impact, hands-on role, you will own retention performance readouts, design and analyze cancel-save and customer lifecycle experiments, and deliver clear, compelling insights that directly inform product, marketing, and go-to-market execution. You will help Docusign evolve to a proactive, intelligent, and customer-centric retention engine — where the right intervention happens at the right moment in the customer journey.
Our ideal candidate combines best-in-class analytical skills, a strong strategic mindset with a bias for execution, a passion for experimentation and continuous learning, and a proven record of turning usage, churn signals, and customer behavior into measurable retention and revenue impact.
This position is an individual contributor role reporting to the Director, Growth Analytics.
Responsibility
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
Preferred
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $100,300.00 - $154,900.00 base salary
This Role Is Also Eligible For The Following
Benefits Global benefits provide options for the following:
Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.
Life at Docusign
Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Equal Opportunity Employer
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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