Specialist, HR Services

Mastercard•O'Fallon, MO

fulltime

Human Resources

3+ years

About the role

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Specialist, HR Services

In This Role, You Will

Professionally, efficiently, and accurately, respond to HR inquiries across a breadth of functional areas. Responses must be made in a timely manner with a high level of customer service orientation in accordance with established Service Level Agreements (SLA’s). Topic areas can span the spectrum of an employee’s life cycle including; resourcing and recruitment, Visa issuance and renewal (residence and business related), employee relations, reward, internal transfers/mobility, performance management, recognition (rewards/promotion), payroll, benefits and terminations.
Escalate in-scope, complex cases to Tier 2 or subject matter experts (SME) with appropriate and complete documentation on work performed to date with follow-through until issue is adequately resolved.
Resolve complex issues regarding HR inquiries, and where possible, work with HRIS team to implement preventative solutions.
Complete simple to complex special projects, as needed.
Interact with internal (COEs, HR Field teams) to obtain needed information to manage work to completion.
Ensure audit compliance through transaction processing and approval flows.
Manage confidential data in a professional manner and according to HIPPA rules and MasterCard confidentiality requirements.
Operate in partnership with HR teams and colleagues across all regions to ensure the effective delivery of HR support and HR systems related actions.
Support our Executive TA Operations group with Interview scheduling, offer letter creations, and hire processing while maintain the highest level of customer service and providing a “white glove” experience to candidates and potential new hires.

You Are/Have

A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed.
Ability to manage multiple tasks simultaneously acquired through previous experience in related field.
Strong problem solving and troubleshooting skills
Broad knowledge of HR concepts and terminology
Strong emphasis on customer service
High level of accuracy and attention to detail
Work effectively in dynamic, time-sensitive, high volume environment
Collaborative – team oriented
Professional demeanor
HIGH attention to detail
Strong time management and organizational skills
Ability to follow policies and procedures
Results-oriented, strong follow-through skills
Excellent communication skills, ability to communicate with SVP+ level partners effectively
Excellent MS Office Suite Skills: Excel, Word, and Outlook
Experience supporting Executive Recruitment
Data Analytics experience a plus
Workday experience a plus

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges O'Fallon, Missouri: $68,000 - $105,000 USD

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