ERC Generalist

Join Adobe as an ERC Generalist Level 2 and become the initial point of contact for all employee and manager concerns. This role offers a broad scope, providing generalist support to drive manager and employee success. You will address inquiries related to HR policies, procedures, and programs, collaborating with Centers of Excellence (COEs) to identify and implement effective solutions. The position requires a strong customer orientation, a proactive approach to anticipating people-related needs, and a results-driven mindset.

Reports To: Manager - ERC

Years of Experience: Typically requires a minimum of 5-12 years of related HR Generalist experience.

Job Responsibilities

• Act as the primary contact for standard to complex HR policy, program, and procedure inquiries, using a case tracking tool, with minimal oversight.
• Provide research, support, and problem resolution for employee and manager queries.
• Analyze situations or data of moderate to high complexity, applying sound judgment to determine appropriate actions.
• Deliver reporting support, analysis and support end to end offboarding process including exit interviews.
• Mentor employees at the first level and escalate cases as needed based on complexity.
• Provide operational support for local HR responsibilities.
• Support communication activities related to new tool introductions or policy changes.
• Analyze operational data and metrics to identify trends, challenges, and opportunities for improvement.
• Resolve standard issues creatively and drive cross-functional and global projects and initiatives.
• Offer ongoing consultation to employees and managers, especially in situations requiring frequent monitoring.
• Confidently coach employees and managers through ambiguous topics.
• Perform data analysis using Excel/PowerPoint and create effective presentations.
• Ensure compliance with deadlines, time constraints, and service level agreements (SLAs).
• Maintain the highest standards of confidentiality and sensitivity in all interactions.

Skill Requirements

Excellent verbal and written communication skills.

• Strong knowledge of HR concepts, local/regional employment laws, and statutory requirements, with the ability to apply them in alignment with Adobe’s values.
• Critical thinking and problem-solving abilities, including the capacity to challenge established solutions and contribute to new practices.
• Ability to articulate problem areas and maintain a solution-oriented focus.
• Dedication to exceptional customer service.
• Adaptability to learn new tools and platforms, and manage change effectively.
• Independent and autonomous work style, with a strong team orientation.
• Sound judgment in identifying and escalating issues appropriately.
• Empathy and sensitivity in delivering difficult messages.
• Proficiency in creating concise and impactful PowerPoint presentations.
• Solution-oriented mindset with strong inquiry and listening skills.
• Comfort with ambiguity and the ability to operate efficiently in a fast-paced environment.
• Deep customer empathy, curiosity, and emotional intelligence.
• Commitment to impartiality and neutrality, especially in confidential circumstances.
• Data-driven decision-making and the ability to influence and inspire confidence.

Key Proficiencies

• Customer-Focused
• Proactive approach
• Effective Communicator
• Practical problem-solving skills
• Teamwork and collaboration

About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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