Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work You'll Do
As a US Delivery Center Solution Specialist on the team, you will:
- Develop and customize Salesforce user experiences using Lightning Web Components (LWC), Aura, and Visualforce, integrated with back-end services (Apex/controllers)
- Deliver responsive, cross-device interfaces and optimize front-end performance for complex, data-heavy pages
- Partner with design, product, and engineering to implement features end-to-end; troubleshoot and resolve UI defects
- Produce and maintain technical approach/design documentation and adhere to coding standards for clean, maintainable code
- Build and enhance solutions across Salesforce clouds (Sales, Service, Marketing, Experience/Communities, Knowledge) and configure the security model (Profiles, Permission Sets, OWD)
- Create and distribute reports/dashboards, perform data loads/migrations (Data Loader/Import Wizard), and develop/maintain automation (Flow; legacy Workflow/Process Builder as needed)
The Team
Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.
This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications
Required:
- Bachelor's degree
- Salesforce customization/configuration across Sales Cloud, Service Cloud, Field Service, Experience Cloud, and Knowledge
- Migration from Salesforce Classic to Lightning Experience, including Visualforce-to-Lightning conversions and Salesforce Lightning Design System (SLDS) adoption
- Front-end development with JavaScript, SLDS, and Lightning Web Components (LWC)
- Back-end development with Apex (Triggers, Visualforce, Scheduled/Batch Apex) and related customizations
- DevOps/PDLC and delivery tooling (Git, Jenkins, Jira, ANT, Change Sets, Force.com IDE), plus integrations (REST/SOAP, OAuth, SSO)
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain the required clearance for this role
- Delivery Center Location & Travel Requirements:
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
Preferred:
- Salesforce certifications (preferred): Platform Developer I; Administrator or Platform App Builder; Platform Developer II; OmniStudio; Agentforce Specialist
- Troubleshooting/defect resolution: Diagnose and resolve technical issues and bugs in Salesforce applications, including integrations and related components
- ETL/integration tooling experience: Hands-on project experience with ETL and integration platforms such as MuleSoft or Informatica Intelligent Cloud Services (IICS)
- Public sector experience (preferred): Experience supporting government/public sector clients (e.g., federal, state, local, or public agencies)
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2\.deloitte.com/us/en/pages/careers/articles/join\-deloitte\-assistance\-for\-disabled\-applicants.html
