Consultant - UK Tax - Product Support - Hyderabad/ Bangalore

Summary Position Summary USI UK Digital Innovation – DiPOS Product Support Specialist (L1)

Do you have a passion to work for global clients and provide tax compliance support services? Are you ready to take the next step in your career by focusing on providing system support for Global clients of Deloitte? Are you ready to fulfill your potential and want to have a significant impact on global initiatives? If the answer to all of the above is “Yes,” come join us!

Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines and regions have obtained support through Deloitte Tax in India. Deloitte Tax in India offers you opportunities to learn, support and practice taxation, a much sought-after career option. In recent years, member firms, such as Australia, Belgium, Canada, Germany, the Netherlands, the United Kingdom, etc. have obtained support in their tax practices through the Deloitte Tax in India.

At Deloitte, we are leading clients through the tax transformation taking place in the marketplace.We offer a broad range of fully integrated tax services and add greater impact to clients by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment.

Work you’ll do Supporting multiple Tax software products and services throughout Deloitte, underpinning global and local country filing activities. Responsibilities include (but aren’t limited to) initial triage, internal and external user support, administration requests, maintenance and UAT.

You will be part of the team that offers essential 1st line support to both internal and external users, ensuring that system updates, issues, admin requests and general support requirements are carried out efficiently and accurately to the highest standard, with onward escalation where appropriate.

Key Responsibilities:

• Provide system administration support across a number of tax applications and offerings
• 1st line support for troubleshooting, assisting users with resolutions and escalation to appropriate global teams
• Apply a methodical and logical approach to identifying and solving problems
• Be involved in ad-hoc system/project implementation activities as part of a broader team
• Be involved with User Acceptance Testing across a range of products/applications

A successful candidate should have:

• Strong Interpersonal skills
• Ability to organize and prioritize workloads, together with the ability to handle deadlines and respond well under pressure
• Ability to adhere to standard policies and procedures and recall/apply guidance and updates
• Keen interest in problem solving
• Ability to understand new applications
• Ability to operate as a member of a team and work unsupervised
• Good level of education with Math’s and English Language as part of their curriculum
• Good IT skills and knowledge of Microsoft applications
• Flexible in approach to work and adapt in accordance with business needs
• Keen to learn new skills
• Needs to be articulate, friendly and confident

Qualifications & Skills:

• Any graduate – With computers skills as part of their curriculum or experience in a Service Desk environment
• 1+ years’ experience supporting MNC clients while working in a corporate environment
• Experience in product support
• Experience using entire MS office Suite
• Good Presentation skills

Required Experience: 1 to 4 years

Work location: Hyderabad

Timings: 11 AM to 8 PM IST

How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

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Requisition code: 326078