Genesys Cloud- Analyst- Hyderabad
Deloitte•Hyderabad, Telangana, India
fulltime
Information Technology
2+ years
Position Summary Digital Data Analytics Innovation – GCC Platforms – Business Configuration & Support – Analyst Are you passionate about tackling business challenges in the Customer Service industry using cutting-edge technologies? Are you an innovative thinker with a pioneering mindset? If so, this is the opportunity for you. We are seeking a detail-oriented, independent professional with strong technical skills to join the CoRe DDAI Platforms team to support the CoRe Contact Center.
The Team The CoRe DDAI Platforms team drives the configuration, innovation, design, deployment, and ongoing maintenance of advanced contact center technologies for participating member firms. We are dedicated to transforming customer experiences by leveraging cutting-edge solutions like new age IVR methodologies, chatbots and virtual assistants, as well as solving business challenges through powerful automation tools.
Our team fosters a collaborative culture that encourages initiative, innovation, and continuous on-the-job learning. With a steadfast commitment to quality, we consistently raise the bar, delivering enhanced value and impactful solutions to our internal clients.
Responsibilities You will be responsible for solving business problems with various technological solutions.
Location: Hyderabad
Shift Timings: 11:00 AM – 8:00 PM IST or 2:00 PM – 11:00 PM IST.
Shift timings may be adjusted based on business requirements and deployment schedules. Candidates are also expected to provide on-call support in a rotational roster, depending on the criticality of application or solution incidents.
Experience: 2-4 Years
Skills Required
Functional
Business And Soft Skills
Qualification
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Requisition code: 325432