Senior Facilities Manager
JLL•Greater Manchester, England, UK
fulltime
General Business and Engineering
5+ years
Senior Facilities Manager Role: Senior Facilities Manager responsible for operational and strategic management of an EMEA portfolio across UK, IRE and France. The SFM will work closely with the client in partnership and manage a team of direct reports.
The SFM will have 5 years of experience in a similar role, excellent customer service, facilities and management skills with experience of managing small facilities related projects within a corporate environment.
Key Responsibilities: Work closely with client to ensure contract scope is delivered to a high standard. Actively manage the workflow of PPMs and Reactive WOs via the Corrigo system and ensure that WOs are updated and closed out within the set SLA.
Relationship, process, people, compliance and budget management for multiple sites across EMEA. Able to operate independently with minimal supervision.
Communicate and report on an agreed regular basis with client and members of client teams across EMEA and the US where appropriate to do so.
Oversee JLL and vendor team to ensure a culture of safety, customer service, compliance and quality.
Oversight of capital and operating budget development and management; oversee financial reporting for client
Develop overall workflow to meet SLAs. Ensures compliance across operations at the site(s).
Integrate with JLL team and suppliers to ensure SLAs and monitor performance.
With supply chain identify opportunities to deliver differentiated value through quality, innovation or cost improvements. Work in conjunction with central supply chain programs and account specific programs to support client specific needs, including meeting governance requirements and scorecard review.
Support operational expense budget process across functional partners in support of client objectives. Ensure budget targets are met for site(s) and that client invoicing is consistent and completed on time. Manage and report to client on variance of budget with the support of JLL finance.
Implement account wide innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity. Encourage team to be innovative in client service / problem solving
Lead in participation of local JLL and Account innovation programs. Redeploy innovations learnt from other account teams. Demonstrate to Client JLL innovation effort
Contribute to the KPI and Global Quarterly Variance Review pack with the wider JLL global team.
Competencies and Experience: