What this job involves:
The Workplace Experience Ambassador serves as the primary point of contact for employee care and comfort at Moody's offices. This customer-focused role combines facilities coordination, mailroom cover, and proactive employee engagement to ensure a visually appealing, environmentally comfortable, and operationally efficient workplace.
What your day-to-day will look like:Facilities Management & Coordination:
Conduct daily floor inspections of office spaces, meeting rooms, kitchens, collaboration areas, and landlord spaces to ensure cleanliness and functionality
Complete weekly site inspection checklists covering all facility aspects including cleanliness, fabric condition, M&E systems, and furniture condition
Raise and monitor work orders through Corrigo system for identified issues and track completion
Liaise with engineering and operations teams to address urgent facility concerns
Generate daily hoteling desk reports for night shift cleaning teams
Employee Experience & Engagement:
Provide face-to-face customer service to employees, addressing queries and concerns with a personalized approach
Conduct meet-and-greet sessions on office floors to introduce new projects and activities
Serve as communication point for office issues affecting employees
Operate post room services during designated hours – 1hour AM and PM only.
Manage incoming and outgoing mail and parcel services
Sort and distribute Royal Mail deliveries received via 14th floor
Coordinate DHL courier collections and maintain accurate incoming logbooks
Monitor mailroom inbox and respond to client queries promptly
Administrative & Reporting:
Attend weekly operations meetings with wider team in UK and Paris
Participate in Thursday operations meetings to update management on operational issues and business concerns
Monitor and action emails from facilities and post room inboxes throughout the day
Maintain accurate records using sharepoint
Contribute information to QBR slide decks when required
Working Hours:
Monday - Friday 08:30 – 17:30
Required Skills & Competencies:
Exceptional customer service and interpersonal communication skills
Strong organizational abilities with attention to detail
Proficiency with facilities management systems beneficial (Corrigo, JDE, SPACEIQ)
Ability to identify and escalate issues proactively
Professional demeanor, suitable for corporate environment
Collaborative approach to working with engineering, operations, and client teams
Effective time management across multiple concurrent responsibilities
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
