Role Purpose
The purpose of the role is to understand the customer needs and develop specific products to solve their problems and support delivery managers in client servicing
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Do
Understand the stated and unstated needs of the customer to develop the product
Deeply understand the client requirements by interacting with them
Coordinate with the pre-sales team to understand the RFP details
Post client interaction, draft and document user stories along with the business analysts
Analyze the business/ process problem of the client and find loopholes to provide relevant solutions
Identify the opportunities of automation, process improvement to cut cost, time manpower etc at the client’s end
Identify various touch points while understanding the business/ process value stream of the client
Share the client requirements and relevant documents with the developers and discuss on the apt solutions which can be provided to the client to solve the problem
Create a product vision and roadmap for its development and ensure adherence of the same
Developers to design and prepare a package of solutions/ proof of concept for the customer for their approval
Design and Development of the product solution as per the customer’s need
Create a product architecture along with technical architect and road map with established schedules and monitor process against dates and share the development plan with the developers
Work with the UX designer and UI team on the look and feel of the product as per the client’s requirement
Track problems, resolutions, and bug fixes throughout the project/ module and create a comprehensive database of defects and successful mitigation techniques
Work with DevOps team during the production and to ensure seamless movement of code from different servers
Create various test cases and perform testing the developed product
Perform user acceptance testing at Wipro’s environment for successful delivery
Perform testing of the product at client’s environment and take the final sign off from the client
Design execution reporting dashboard that will provide clear picture of the progress
Perform impact analysis at the client site and see the results of the deployed product and support the client for any incremental changes/ requests
Develop, implement and maintain scripts for database backup and restore for all databases and test the procedures periodically
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Team Management
Resourcing
Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team
Train direct reportees to make right recruitment and selection decisions
Talent Management
Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
Build an internal talent pool of HiPos and ensure their career progression within the organization
Promote diversity in leadership positions
Performance Management
Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues
Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
Exercise employee recognition and appreciation
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Deliver
No.Performance ParameterMeasure1.Timeliness of delivery100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Troubleshoot queries, Customer experience, customer reference, re-usable product3.IP CreationWriting whitepapers, knowledge transfer, no. of IP created
4.Team Management% trained on new age skills, Team attrition %, Employee satisfaction score (ESAT), # of knowledge management sessions in a quarter, # of certifications completed by self & team
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Mandatory Skills: Infor M3 .
Experience: 8-10 Years
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