Position Summary
The Senior Incident Operations & Optimization Specialist for Data & Middleware is a specialized technical leadership role requiring deep expertise in database technologies, messaging platforms, and application middleware. This position is essential to the Incident Reduction Program, as database and middleware systems generate significant operational incidents while serving as critical infrastructure for enterprise applications.
You will be responsible for building automated incident remediation workflows and achieving measurable incident reduction through intelligent correlation, threshold optimization, and automation while ensuring the health and performance of business-critical data and middleware platforms remain visible and protected. This role offers the opportunity to modernize observability and event management for the data layer and integration tier of enterprise architecture.
Key Responsibilities
Required Qualifications
Experience: A minimum of 8+ years of hands-on experience in database administration, middleware engineering, or enterprise data platform operations.
Event Management & Incident Reduction: Proven experience in event management, alert tuning, and incident reduction for data and middleware services, with measurable results. Direct, hands-on experience with modern AIOps and event management platforms is required.
Technical Expertise:
Preferred Qualifications
Education
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Job Family Group: Technology
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Job Family: Infrastructure
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Time Type: Full time
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Primary Location: Irving Texas United States
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Primary Location Full Time Salary Range: $125,760.00 - $188,640.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date: Mar 26, 2026
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.*
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