Our customers deserve to be championed. After all, everything Dell Technologies does is designed to drive their progress. Customer Advocacy is all about giving the customer a voice – and shaping what the company does in response. We engage with everyone at Dell Technologies who has an impact on customers. Working closely with product and functional departments, we make sure the needs and interests of customers and partners are heard and understood, challenging and changing our processes where necessary. As advocates for the customer experience, we design and deliver customer engagement programs, along with a variety of support tools and channels. Quite simply, we put the customer at the heart of Dell Technologies.
Join us to do the best work of your career and make a profound social impact as a Director on our Customer Advocacy Team in Hopkinton, MA .
What You’ll Achieve In this role, you will continue to advance our companywide Net Promoter Score (NPS) programs and customer first culture as a competitive differentiator for Dell Technologies. The Customer Advocacy Director will lead a team of CX advocates that serves as the central insights engine that enables team members from across the enterprise to make informed decisions on behalf of our customers. This leadership role is an excellent opportunity to influence strategy and investment, and to see insights put into action with visibility and influence up to the highest levels of the company.
We are seeking a strategic people leader who shapes business direction by influencing senior executives through compelling, data-driven narratives. This role partners at the highest levels across the organization to frame ambiguous problems, set insight-driven priorities, and translate complex qualitative and quantitative analysis into clear, actionable recommendations. The ideal candidate brings strong business acumen and executive presence, leads and develops a high-performing team of program management and insights professionals, and ensures the organization consistently leverages research and analytics to drive informed decision-making and measurable impact.
You will:
Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
Desirable Requirements
Compensation Dell is committed to fair and equitable compensation practices. The salary range for this position is $192,950. - $249,700.
Benefits And Perks Of Working At Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com
Who We Are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Job ID: R289943Job Function: Corp Development and Strategy
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