Customer Success Manager

This role is for one of the Weekday's clients Salary range: Rs 1500000 - Rs 2000000 (ie INR 15-20 LPA) Min Experience: 3 years

Location: Chennai

JobType: full-time

We are seeking a proactive and customer-focused Customer Success Manager to drive engagement, product adoption, and long-term customer value. In this role, you will manage a portfolio of clients, ensuring they successfully achieve their business objectives while maximizing the value derived from the platform. Acting as a trusted advisor, you will combine business understanding with product knowledge to guide customers through their lifecycle—from onboarding to renewal and growth.

This role requires strong relationship management, analytical thinking, and the ability to work closely with global clients, particularly in dynamic and fast-paced environments

Requirements Key Responsibilities

• Build and nurture strong relationships with customers, acting as a strategic advisor
• Drive product adoption and ensure customers realize measurable value from the platform
• Proactively identify risks, challenges, and growth opportunities within accounts
• Guide customers in achieving their business goals through structured success plans
• Conduct regular business reviews, providing insights and actionable recommendations
• Own customer retention, renewals, and overall account health
• Identify and drive opportunities for account expansion, upselling, and cross-selling
• Collaborate with Sales, Implementation, and Product teams to ensure seamless onboarding and ongoing support
• Represent the voice of the customer internally to improve product and service delivery
• Analyze customer usage data to recommend improvements and optimize outcomes
• Provide both strategic direction and hands-on support to ensure customer success

What Makes You a Great Fit

• 3+ years of experience in Customer Success, Account Management, or Consulting, preferably in a SaaS environment
• Proven track record of driving customer retention, renewals, and revenue growth
• Experience managing enterprise or mid-market clients with multiple stakeholders
• Strong communication and interpersonal skills with the ability to influence decision-makers
• Analytical mindset with strong problem-solving and data interpretation skills
• Familiarity with CRM tools such as Salesforce and customer engagement platforms like Intercom
• Ability to work effectively with global clients and cross-functional teams
• Experience in high-growth or startup environments is an advantage
• Exposure to HR Tech, L&D, or employee engagement platforms is a plus
• Self-driven, proactive, and highly customer-centric approach