Senior Manager - ML Engineering

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description What You’ll Do

• Develop and implement data science strategies to drive business growth.
• Collaborate with cross-functional teams to identify opportunities for data-driven insights and solutions.
• Lead the development of machine learning models using Python and other relevant tools.
• Conduct regular model maintenance and optimization to ensure accuracy and efficiency.
• Stay up-to-date with emerging trends and best practices in data science
• Build cutting-edge capabilities utilizing machine learning and data science (e.g., large language models, computer vision models, voice models etc.)
• Mentor, guide, coach, coordinate training opportunities and support individual growth and technical skills across the engineering teams.
• Enable continuous learning environment to keep abreast of industry trends. Partner with research organizations and explore innovation opportunities.
• Leverage industry best practices and tools to continually improve teams' ability to build, operate and maintain products.
• Ensure that technical solutions are in line with established company strategy, standards in respect to architecture, security, corporate governance, coding standards, monitoring, logging, unit test, and service enablement.
• As a director of machine learning, you will be responsible for overseeing the ML strategy, vision, and roadmap of your organization. You will also be leading and mentoring a team of ML professionals, and collaborating with other teams and departments.
• You are expected to grow a strong bench of ML/AI leaders to help Sprinklr further expand its ML/AI footprint in company.

What Makes You Qualified

• Bachelor's or master's degree in computer science, mathematics, statistics, or related field.
• 10+ years of experience in AI/ML, including 4+ years in a leadership role.
• End-to-end experience with scalable, resilient, and distributed machine learning systems.
• Proficient in Python, GEN AI, ML, Natural Language Processing (NLP), Deep Learning (DL), and Graph Analytics.
• Experience in directly working with cloud providers such as AWS, Azure, GCP is a plus.
• Strong problem-solving skills and ability to work collaboratively in a team environment.
• Proficiency in operating machine learning solutions at scale, covering the end-to-end ML workflow.
• Familiarity with real-world ML systems (configuration, data collection, data verification, feature extraction, resource and process management, analytics, training, serving, validation, experimentation, monitoring).
• Obsession for service observability, instrumentation, monitoring, and alerting.

We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.