Your potential, unleashed.
India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.
At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
The team
The Enabling Area – Information Technology team is responsible for building & maintaining different applications for Deloitte South Asia that focuses on providing employee experience.
Your work profile
As an Assistant Manager in our IT Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -
Roles & Responsibilities:
· Managing IT support including VIP users at site level and reporting to central IT operations.
· Handling site level escalations in IT operations including VIP users.
· Meeting IT & Security compliance requirements as per the firm standard at site level.
· Onsite IT Operations health check & status reporting to Reporting Manager. (Daily, Weekly, Monthly)
· Documentation Creation & Maintenance at Site level: SOPs, Knowledge Articles, Operations related processes.
· Preparing MIS at site level for various activities, projects and vendor performance.
· Site level coordination with IT operations related vendors.
· Site level IT Asset Management: Closely working with FMS vendor. Asset reporting which includes,;-
Stock & Allocation Report
Scheduled Replacement Report
Identifying new requirements of IT assets
Maintenance and updating asset records in real-time
Supporting Network & Server related activities at site level coordinating with the central team.
Core Technical Skills:
Windows OS and Desktop troubleshooting, Well versed with ITSM tool (e.g. Service Now), Incident & Request management, IT asset management, EU backup solution, Reporting, Service improvements.
Basic network and server troubleshooting skills with Cisco and Azure platforms
Microsoft imaging framework for workstation imaging,
End to end Asset lifecycle management including secure data wiping and disposal.
Technical Skills:
Knowledge on Team Management
Good Knowledge on Escalation Management
Good Project Management Skills
Basic Knowledge on Vendor Co-ordination
Basic Knowledge on MS Excel and other Office tools
Moderate Knowledge on Network & Server Management
Basic Knowledge of MS Imaging Infrastructure
Moderate Knowledge on Review Mechanism
Basic IT Troubleshooting Skills
Strong VIP User Management Skills
Strong ITIL Awareness
Desired qualifications
Bachelor’s degree from Govt. approved university.
Certifications: ITIL, IT/Computer Science in case of Graduation in non-IT stream, Server Administration (Optional), Networking (Optional).
Location and way of working
Your role as an Assistant Manager
We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
In addition to living our purpose, Senior Executive across our organization must strive to be:
How you’ll grow
Connect for impact
Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.
Empower to lead
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Inclusion for all
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Drive your career
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Everyone’s welcome… entrust your happiness to us
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